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Trainer and Quality – Outbound Sales

2 months ago

Chennai, India Lane Consultancy Services Full time

Minimum 2-year experience as call quality analyst in an outbound call center is must.

  • Audit, analyze, report and implement corrective actions as per agreed Standards
  • ⁠Monitor call recordings and provide insight to maximize the overall performance.
  • ⁠Track and record KPIs for all the executives allotted.
  • Ensure the agents adhere to predetermined set parameters.
  • Provide Performance expectations and action plans to improve quality,
  • ⁠Flexible to handle calls as and when required.
  • ⁠Good communication and smart thinker with training experience is required.
  • ⁠General shift with Fixed Sunday off.