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Call Quality Audit

2 months ago

chennai, India Movate Full time
Job title: Call Quality Audit
Work Location: Chennai
Experience: 0.6 -3 Years
Prerequisites:
• Graduation in any respect
• Excellent Communication Skills (Written & Verbal)
• Knowledge about Voice & Accent and Grammar
• Strong knowledge of customer care processes and techniques
• Call quality/ transactional monitoring experience
• Experience in Coaching/Training Delivery
• Objection Handling Skills
• Good Understanding of how the support industry works
• Should possess good knowledge of creating reports
• Collaboration and teamwork
• Grasping complex issues and driving effective problem-solving
• Strong analytical and problem-solving skills
• Should be open to work on any shift
Required Skills:
Excellent Communication Skills (Written & Verbal)
Strong knowledge of customer care processes and techniques
Call quality/ transactional monitoring experience
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