Collection head

2 weeks ago


Mumbai, India YES BANK Full time

About the Role:The position is responsible for handling Pan-India Collections for all products under the Micro Enterprises Banking (MIB) segment. The person will be responsible for ensuring delivery of key performance parameters like credit losses, delinquencies, and other P & L parameters. The person will also be responsible for designing and implementing efficient and effective collections processes and foster a culture of customer service in the collections team.Responsibilities:- Design and implement agile, scalable collection strategies for MIB Segment (both secured and unsecured).- Work closely with product, credit, and analytics teams to fine-tune customer segmentation and risk triggers.- Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement.- Supports the development of the workforce plan for the division by providing inputs on own department’s workforce forecasts.- Monitor key metrics such as delinquency trends (DPD buckets), collection efficiency ratios, roll forwards, and cure rates (Out of 30+).- Drive proactive interventions in high-risk segments through data-led insights and dynamic resource allocation.- Working closely with Business & Credit Teams on the Early warning systems (EWS) Triggers and working on a timebound plan for exit or improvement.- Build and lead a high-performing pan-India in-house collections team.- Monitor performance and compliance of the team.- Drive strong field productivity through KPI-based performance frameworks.- Ensure adherence to RBI’s Fair Practices Code and the


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    About the Role: The position is responsible for handling Pan-India Collections for all products under the Micro Enterprises Banking (MIB) segment. The person will be responsible for ensuring delivery of key performance parameters like credit losses, delinquencies, and other P & L parameters. The person will also be responsible for designing and implementing...

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    About the Role: The position is responsible for handling Pan-India Collections for all products under the Micro Enterprises Banking (MIB) segment. The person will be responsible for ensuring delivery of key performance parameters like credit losses, delinquencies, and other P & L parameters. The person will also be responsible for designing and implementing...

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    Mumbai, India YES BANK Full time

    About the Role: The position is responsible for handling Pan-India Collections for all products under the Micro Enterprises Banking (MIB) segment. The person will be responsible for ensuring delivery of key performance parameters like credit losses, delinquencies, and other P & L parameters. The person will also be responsible for designing and implementing...

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    About the Role:The position is responsible for handling Pan-India Collections for all products under the Micro Enterprises Banking (MIB) segment. The person will be responsible for ensuring delivery of key performance parameters like credit losses, delinquencies, and other P & L parameters. The person will also be responsible for designing and implementing...

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