Manager - Process Excellence / Digital Transformation

5 days ago

tirupati, India Concentrix Full time

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.


Role:

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.


Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage.



Key essentials:


Must to have experience on Contact Centre (chat / Voice bots)

Expertise in Six Sigma methodology and must have worked on Cognitive & RPA solutions-based projects.

In depth knowledge of the essential factors leading to identification of Transformation opportunities


Its Work from Office role (5days week) from Bangalore office (Brookfield).



Key Roles & Responsibilities:

  • Co-innovate with our clients to outline transformation roadmaps
  • Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
  • Support delivery, account management, sales teams in problem solving and driving business growth
  • Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
  • Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
  • Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
  • Create a culture of problem solving by imparting trainings
  • Identify new technologies which can help us improve CNX &/ our client’s business processes
  • Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs


Desired Skills/ Preferred Qualifications:

  • Comprehensive understanding of Business Process Service & CX business & associated channels
  • Solution Building – Business Transformation Roadmaps
  • Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
  • Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
  • Proven experience in conducting Process Discoveries & write Process Design Documents
  • Lean Six Sigma BB / MBB Certification would be preferable
  • Strong Stakeholder / client management experience

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