Retail Training Manager

3 weeks ago

Pune, India Mercury Solutions Limited Full time

Hiring Experienced Retail Training Managers – Transform Flagship Retail Experiences

We are on an exciting journey to overhaul select retail stores and elevate them into flagship

retail experiences, with a sharp focus on Customer Experience Transformation.

To make this ambitious vision a reality, we are looking for experienced Retail Training

Managers who can design and drive high-impact, on-ground training interventions that

deliver tangible results.

Key Responsibilities:


• Lead and manage impactful training programs focused on Grooming Standards,

Customer Greetings, and QMS practices.


• Drive strategic initiatives aimed at enhancing Footfall Conversion and improving

overall customer experience.


• Monitor and track training effectiveness via KPIs like Grooming compliance,

Greeting adherence, QMS compliance vs Footfall trends.


• Collaborate closely with store teams and leadership to ensure sustained behavioral

change and performance improvement.

Main KPIs:


• Grooming Standards Compliance


• Greeting Process Effectiveness


• QMS vs Footfall Enhancement

Payroll & Employment Details:


• Payroll Company: Mercury Solutions


• Location: Various retail stores (on-ground)


• Salary: Up to ₹5.5 LPA


• Location: Mumbai,Delhi,Gurgaon,Pune,Hyderabad & Bangalore

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