Quality Assurance Specialist

2 weeks ago


Delhi, India Get Structured Consulting Services Pvt Ltd Full time

Mission We are seeking a diligent Quality Assurance Specialist to oversee the procedures and standards for our sales/support unit. The successful candidate will monitor calls, emails, and other types of customer interactions to ensure that high standards of quality are being met and compliance with policies is maintained. Responsibilities Evaluate customer interactions and provide constructive feedback to enhance customer service and sales techniques. Monitor and assess calls to ensure adherence to compliance, procedures, and quality standards. Identify trends and provide regular feedback to management to drive continuous improvement of call centre operations. Develop quality assurance policies and SOPs. Conduct audits, recommending and implementing corrective action where necessary. Collaborate with team leaders and managers to enforce process standards and resolve any issues that might arise. Participate in the design of call monitoring formats and quality standards. Utilize quality monitoring systems to compile reports on team and individual performance. Develop, recommend, and deliver training in quality standards and procedures. Requirements 3+ experience as a Quality Assurance Specialist or similar role in a call centre. Knowledge of quality assurance processes and procedures. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Detail-oriented with a commitment to excellence. Proficient in Microsoft Office Suite and/or relevant software. High school diploma required; Bachelor's degree preferred.



  • Delhi, India Anarus Full time

    Company DescriptionAnarus is a fast-growing SaaS software company in B2B eCommerce space. Our customers are manufacturers and distributors around the country. Our Cloud based Product Data Exchange Network facilitates secure rich product data sharing between manufacturers and distributors to run ecommerce. We also provide eCommerce and mobile apps to our...


  • new delhi, India Work Visa USA Jobs (move2usajobs.com LLC) Full time

    Job Description An outstanding opportunity is available for Quality Assurance Specialists looking to bring their expertise and precision to the United States. This role is crafted for professionals dedicated to ensuring product and service excellence, enhancing customer satisfaction, and contributing to the continuous improvement of processes within a...


  • New Delhi, India Work Visa USA Jobs (move2usajobs.com LLC) Full time

    Job DescriptionAn outstanding opportunity is available for Quality Assurance Specialists looking to bring their expertise and precision to the United States. This role is crafted for professionals dedicated to ensuring product and service excellence, enhancing customer satisfaction, and contributing to the continuous improvement of processes within a vibrant...


  • New Delhi, India Work Visa USA Jobs (move2usajobs.com LLC) Full time

    An outstanding opportunity is available for Quality Assurance Specialists looking to bring their expertise and precision to the United States. This role is crafted for professionals dedicated to ensuring product and service excellence, enhancing customer satisfaction, and contributing to the continuous improvement of processes within a vibrant market. Ideal...


  • new delhi, India Work Visa USA Jobs move2usajobs.com LLC Full time

    An outstanding opportunity is availablefor Quality Assurance Specialists looking to bring their expertiseand precision to the United States. This role is crafted forprofessionals dedicated to ensuring product and service excellenceenhancing customer satisfaction and contributing to the continuousimprovement of processes within a vibrant market. Ideal...


  • Delhi, India MiCo2 Group, LLC Full time

    Job DescriptionMiCo2 Group, LLC is currently seeking 10 agents for Quality Assurance Specialists.Provide feedback on the level of customer service and processes for various companies! We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity!You will be contacting companies based...


  • Delhi, India Superior Virtual Solutions, LLC Full time

    Job DescriptionThis is a remote position.Superior Virtual Solutions, LLC is currently seeking 10 agents for Quality Assurance Specialists.Provide feedback on the quality of customer service and care provided by various companies! We arerecruiting exceptional independent contractors to provide their insight while working from home. This is a part-time...


  • Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Senior Software Quality Assurance Specialist (MNC IT Service Provider)An MNC IT services provider is seeking for Senior Software Quality Assurance Specialist to join the team and be based in the Kuala Lumpur office.Key requirements include:Strong experience in technical business analysis, gathering business requirements and...


  • New Delhi, India Brambles Full time

    Description Position Purpose: The Software Quality Assurance Specialist is responsible to lead and deliver testing solutions - both Automation and Manual aimed at ensuring the delivery of high-quality software products for Brambles and its customers. They will play a critical role in the software development lifecycle, collaborating closely...


  • delhi, India Upwork Full time

    One of Upwork's largest clients, an American multinational technology company, is in search of a Spanish Speaking M365 Quality Assurance Specialist with strong communication skills and knowledge on M365 technologies.As a Quality Assurance Specialist , you will play a pivotal role in assessing, monitoring, and enhancing the quality of support services...


  • delhi, India RV University Full time

    Job Opportunity: Director, Internal Quality Assurance - RV University, BengaluruLocation: RV University, BengaluruQualifications:A doctoral degree in a relevant field from a recognized institution.Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation.Proven track record of...

  • Quality Assurance

    7 days ago


    Delhi, India Altisource Full time

    Job Description Note : This is not Software Testing QA role. Please do not apply if you are a Software Testing QA professional. Responsibilities: Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit Perform quality assurance call and / or process reviews for all departments in...


  • Delhi, India D2N Solutions Full time

    Company DescriptionD2N Solutions is a company that specializes in providing talent and solutions to help businesses build teams. Their team consists of recruitment, compliance, finance, and marketing experts who understand the challenges faced in today's employment climate. They offer all-inclusive support to clients and candidates, focusing on their needs...


  • Delhi, India D2N Solutions Full time

    Company DescriptionD2N Solutions is a company that specializes in providing talent and solutions to help businesses build teams. Their team consists of recruitment, compliance, finance, and marketing experts who understand the challenges faced in today's employment climate. They offer all-inclusive support to clients and candidates, focusing on their needs...


  • Delhi, India TAC Security Full time

    Job Title:Quality AssuranceLeadLocation: Pune, IndiaCompany DescriptionTAC Security is a global leader in vulnerability management, providing protection to Fortune 500 companies, leading enterprises, and governments worldwide. Our Artificial Intelligence-based Vulnerability Management Platform ESOF (Enterprise Security in One Framework) manages over 5...


  • delhi, India Roverco Apparel Company Pvt Ltd Full time

    About the Company:Rattha Group || Woven Apparel Export Division - (ROVERCO) – headquartered in Chennai - specializing woven – men’s, women’s & kid’s wear is looking for leaders who brings their whole self to work, loves big picture thinking, and thrives in an entrepreneurial fast paced environment. We pride ourselves on our commitment to delivering...


  • delhi, India Aapico Steps Full time

    Posting on behalf of our recruiting partners .Title : Quality Assurance EngineerLocation : Whole IndiaIndustry : Engineering ServicesJob Description :As a Quality Assurance Engineer, you'll be an integral part of our software development process, ensuring that our products meet the highest standards of quality and reliability. You'll work closely with...


  • delhi, India KPMG India Full time

    Find opportunity everywhere with KPMG Opportunity for youLocation: ChennaiSkill: Quality AssuranceDesignation: ConsultantReporting: Director / PartnerEntity: KPMG Assurance and Consulting Services LLPWhat you will require to take up this role• CMMI based advisory including high maturity advisory covering: CMMI for Development (CMMI-Dev) CMMI for Services...


  • Delhi, India Eduvanz Full time

    As a Customer Service Quality Assurance Manager, your goal will be to maintain a high and consistent level of support quality across the team. It will be your responsibility that regardless of the agent approached or the support channel used, customers always get excellent services.Responsibilities:Establish and refine internal standards for support and call...

  • Quality Assurance

    1 month ago


    Delhi, India Vivirooms Ecom Pvt. Ltd Full time

    Position - Quality Assurance - Experience - 5-7 years - Compensation - Best in industry - Open Positions - 1 - Location - Gurugram **Eligibility Requirements** - MCA/MSc/BE/BTech/UG any specialization. - Minimum 5 years’ testing experience with handset testing and handset platforms Android, iOS. - 3-5+ years of experience as a QA web/mobile Automation...