Quality Assurance
4 weeks ago
Job Description
Note : This is not Software Testing QA role. Please do not apply if you are a Software Testing QA professional.
Responsibilities:
Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit
Perform quality assurance call and / or process reviews for all departments in Altisource.
Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
Make recommendations to help reduce process variation and eliminate errors.
Track Business Unit responses for all findings identified from the process reviews.
Work with Management and develop project plans to address opportunities identified through process reviews.
Escalate unresolved issues and work with Management to resolve the issues.
Provide management with timely reports documenting observations from reviews.
Assist in implementing changes or modifications to the Quality Assurance department‘s evaluation process.
Qualifications and Experience
Experience in US mortgage Semi Voice, Eviction and Real Estate , Closing
Preferred Education: Bachelor‘s Degree, 2-5 years,
Preferred Experience Type: Doesn‘t matter, License or Certification: Not required
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