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Quality Assurance Manager
4 weeks ago
As a Customer Service Quality Assurance Manager, your goal will be to maintain a high and consistent level of support quality across the team. It will be your responsibility that regardless of the agent approached or the support channel used, customers always get excellent services.Responsibilities:Establish and refine internal standards for support and call center quality assurance.Review a selection of support agents’ interactions across various channels (calls, emails, chats, etc.).Evaluate support engagements against predetermined quality benchmarks.Provide agents with constructive feedback and guidance during regular meetings.Engage in dialogue with agents to elaborate on and clarify feedback.Analyze customer service metrics (e.G., CSAT, FRT, IQS) and their correlation with support team performance.Devise strategies to enhance support KPIs.Assist in enhancing agent performance through targeted guidance and ongoing support.Identify training and onboarding needs and spearhead relevant initiatives.Monitor customer service performance at both individual agent and team levels.Generate comprehensive reports reflecting support performance.Communicate support team performance findings to upper management.Participate in calibration sessions to ensure consistency in internal evaluations.Foster a positive team culture.Requirements:Prior experience in customer service roles.Demonstrated proficiency in analytical abilities.Practical experience in quality assurance procedures.Strong interpersonal skills, including adeptness in delivering constructive feedback.Effective organizational skills and familiarity with goal-setting methodologies.Evidence of skill in data visualization and understanding of support metrics.Understanding of fundamental business metrics and their relationship with support operations.Problem-solving acumen to devise impactful strategies for enhancing support quality.
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Quality Assurance Manager
2 weeks ago
Delhi, India Initiate International Full timeJob DescriptionAre you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you passionate...
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Quality Assurance Manager
6 days ago
Delhi, Delhi, India Initiate International Full timeJob DescriptionAre you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you passionate...
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Quality Assurance Manager
6 days ago
Delhi, Delhi, India ms micro machines Full timeCompany Descriptionm/s micro machines is a manufacturing company located in Faridabad. We specialize in producing a wide range of auto components including shafts, gears, axles, mechanical parts, bolts, flanges, alternator pulleys, precision machined auto parts, tubes, bushings, nuts, special piston rods, special machined and turned components, CNC & VMC...
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Quality Assurance Manager
4 weeks ago
delhi, India ms micro machines Full timeCompany Descriptionm/s micro machines is a manufacturing company located in Faridabad. We specialize in producing a wide range of auto components including shafts, gears, axles, mechanical parts, bolts, flanges, alternator pulleys, precision machined auto parts, tubes, bushings, nuts, special piston rods, special machined and turned components, CNC & VMC...
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Quality Assurance Manager
5 days ago
Delhi, Delhi, India Triumph Ladders Pvt. Ltd. Full timeJob Title: QA ManagerExp-10-18 yrsLocation- DelhiNotice period- 0-30 daysSummary :We are seeking an experienced and proactive QA Manager with over 10 years of expertise to lead our QA teams in end-to-end deliveries. As a key member of our quality assurance function, you will be responsible for ensuring the quality of our products, leading performance testing...
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Software Quality Assurance Manager
2 months ago
Delhi, Delhi, India timesjobs Full timeJob Description:Virtual Engineering Services Pvt. Ltd., the exclusive development center for VEST, Inc. USA seeks a hands-on Quality Assurance Manager responsible for those activities required to achieve quality standards. This individual will monitor and advise on the performance of the quality management system generating reports on performance measured...
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Software Quality Assurance Manager
3 weeks ago
Delhi, Delhi, India timesjobs Full timeJob Description:Virtual Engineering Services Pvt. Ltd., the exclusive development center for VEST, Inc. USA seeks a hands-on Quality Assurance Manager responsible for those activities required to achieve quality standards. This individual will monitor and advise on the performance of the quality management system generating reports on performance measured...
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Quality Assurance
6 days ago
Delhi, Delhi, India Titagarh Full timeThe QA/QC Head will be responsible for overseeing all aspects of quality assurance and quality control processes to ensure the production of wagons meet regulatory requirements and customer expectations. Work closely with other departments to implement quality standards and continuous improvement initiatives.Job Description:Lead and manage a team of QA/QC...
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Quality Assurance
1 month ago
Delhi, India Altisource Full timeJob Description Note : This is not Software Testing QA role. Please do not apply if you are a Software Testing QA professional. Responsibilities: Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit Perform quality assurance call and / or process reviews for all departments in...
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Quality Assurance Lead
5 days ago
Delhi, Delhi, India Booth and Partners Pte Ltd Full timeJob DescriptionJob SummaryA Quality Assurance Team Leader will be responsible for supervision, training, and development of Quality Assurance Specialists under him/her and will help ensure the delivery of exceptional service quality to our clients. He/she will be the second-in-command of the Sr. Quality Assurance Team Leader and will support the Quality...
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Quality Assurance
4 weeks ago
Delhi, India knoll healthcare Pvt. Ltd. Full timeAs a Quality Assurance professional in a pharmaceutical company, conducting internal audits, reviewing and approving documentation, overseeing product testing, and maintaining quality management systems. You would play a crucial role in upholding the highest standards of quality and safety for pharmaceutical products. Attention to detail, analytical skills,...
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Quality Assurance Specialist
3 weeks ago
delhi, India Indsource International Full timeCompany DescriptionIndsource International is a leading Buying House based in Gurugram, India. We specialize in home, lifestyle, and fashion products including softlines such as textiles for home, bath, kitchen, and floor, as well as hardgoods like handicrafts, lamps, furniture, and decoratives in various materials. We ensure a smooth and buyer-friendly...
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Quality Assurance Specialist
5 days ago
Delhi, Delhi, India Indsource International Full timeCompany DescriptionIndsource International is a leading Buying House based in Gurugram, India. We specialize in home, lifestyle, and fashion products including softlines such as textiles for home, bath, kitchen, and floor, as well as hardgoods like handicrafts, lamps, furniture, and decoratives in various materials. We ensure a smooth and buyer-friendly...
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Quality Assurance Lead
7 days ago
Delhi, India Booth and Partners Pte Ltd Full timeJob DescriptionJob SummaryA Quality Assurance Team Leader will be responsible for supervision, training, and development of Quality Assurance Specialists under him/her and will help ensure the delivery of exceptional service quality to our clients. He/she will be the second-in-command of the Sr. Quality Assurance Team Leader and will support the Quality...
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Quality Assurance Specialist
2 weeks ago
Delhi, India Booth and Partners Pte Ltd Full timeJob DescriptionMonitor and evaluate call center interactions, including inbound and outbound calls, emails, and chat sessions, to ensure adherence to company policies, procedures, and quality standards.●Conduct regular audits and assessments of call center agents' performance, providing constructive feedback and coaching to improve patient service...
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Quality Assurance Specialist
6 days ago
Delhi, Delhi, India Booth and Partners Pte Ltd Full timeJob DescriptionMonitor and evaluate call center interactions, including inbound and outbound calls, emails, and chat sessions, to ensure adherence to company policies, procedures, and quality standards.Conduct regular audits and assessments of call center agents' performance, providing constructive feedback and coaching to improve patient service...
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Software Quality Assurance Manager
2 months ago
Delhi, Delhi, India virtual engineering services pvt. ltd. Full timeApply for Software Quality Assurance Manager, Career Progress Consultants in Delhi ,Delhi/ NCR for Year of Experience on
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Director of Quality Assurance
1 month ago
delhi, India RV University Full timeJob Opportunity: Director, Internal Quality Assurance - RV University, BengaluruLocation: RV University, BengaluruQualifications:A doctoral degree in a relevant field from a recognized institution.Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation.Proven track record of...
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Quality Assurance Engineer
5 days ago
Delhi, Delhi, India AVRO INDIA LIMITED Full timeCompany DescriptionAVRO INDIA LIMITED (formerly known as Avon Moldplast Limited) is a leading provider of plastic injection molded furniture based in Ghaziabad, Uttar Pradesh. The company offers a wide range of high-quality and aesthetically designed furniture at customer-friendly prices, with a focus on durable quality. AVRO INDIA LIMITED is committed to...
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Software Quality Assurance Manager
2 months ago
Delhi, India virtual engineering services pvt. ltd. Full timeApply for Software Quality Assurance Manager, Career Progress Consultants in Delhi ,Delhi/ NCR for 10 - 13 Year of Experience on TimesJobs.com.