Customer support executive
5 days ago
Be the Voice of India’s First Agri-Labour Platform About Us We’re building India’s first labour marketplace for horticulture, starting with Nashik’s grape belt. Our platform ensures farmers get reliable labour on time, while workers find fair, transparent opportunities. To power this engine, we’re hiring a Customer Support Executive to handle farmer and labour interactions across calls, Whats App, and CRM systems. The Role You’ll be the first point of contact for our farmers, labour supervisors (mukkadams), and field teams. Your job is to answer questions, resolve issues, and ensure smooth bookings—whether it’s pruning crews for a vineyard or transport updates for a labour camp. Key Responsibilities 1. Inbound & Outbound Calls Answer incoming farmer/labour calls and resolve queries in Marathi/Hindi. Make outbound calls to confirm bookings, share updates, and follow up on pending tasks. 2. Whats App & Digital Support Manage Whats App-based queries from farmers and labourers. Share booking confirmations, updates, and SOP instructions via Whats App Business tools. 3. CRM & Data Management Log every interaction into our CRM dashboard (farmer request, labour allocation, issue raised, resolution). Keep farmer and labour profiles updated with latest activity and feedback. 4. Booking & Issue Resolution Convert farmer requests into confirmed bookings by coordinating with operations team. Escalate urgent issues (absenteeism, delayed transport, disputes) to District Manager/Field Ops. 5. Farmer & Worker Experience Ensure farmers feel supported and updated on labour availability. Track worker queries on payments, camps, or schedules and close them quickly. Requirements Fluent in Marathi (essential) & Hindi; working English preferred. 1–3 years of experience in voice support, telesales, or agri services. Familiarity with Nashik grape farming cycle Comfortable with Whats App Web, CRMs, Excel/Google Sheets. Strong communication skills, patience, and ability to manage high call volumes. BSc/Msc Agriculture preferred. Why Join Us Impact at Grassroots: Be the voice connecting thousands of farmers and labourers daily. Growth Path: Opportunity to grow into team lead roles as our support desk expands. Competitive Package: Salary, performance bonuses, and travel allowances (if field visits required). Mission-Driven: Help digitise India’s agri-labour economy, starting with grapes. To Apply: Send CV + short intro (voice note/message) with subject line " Customer Support Executive_(Your Name)" at
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Customer Support Executive
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Mumbai, India Aditi Tracking Support pvt Ltd Full time**Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...
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Customer Support Executive
2 weeks ago
Mumbai, India Aditi Tracking Support pvt Ltd Full time**Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...
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Customer support executive
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Customer Support Executive
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Mumbai, India UPHILL HR Services Full timeRole DescriptionThis is a full-time on-site role for a Customer Support Executive, located in Worli. The Customer Support Executive will handle day-to-day customer interactions, providing excellent customer service, addressing inquiries, and resolving issues. Responsibilities also include offering technical support, managing online support requests, and...
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Customer Support Executive
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Mumbai, India UPHILL HR Services Full timeRole Description This is a full-time on-site role for a Customer Support Executive, located in Worli. The Customer Support Executive will handle day-to-day customer interactions, providing excellent customer service, addressing inquiries, and resolving issues. Responsibilities also include offering technical support, managing online support requests, and...
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Customer Support Executive
1 week ago
Mumbai, India UPHILL HR Services Full timeRole DescriptionThis is a full-time on-site role for a Customer Support Executive, located in Worli. The Customer Support Executive will handle day-to-day customer interactions, providing excellent customer service, addressing inquiries, and resolving issues. Responsibilities also include offering technical support, managing online support requests, and...
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Customer Support Executive
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Customer Support Executive
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Customer Support Executive
1 week ago
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