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Food And Beverage Operations Manager

4 weeks ago

Delhi, Delhi, India Zorba Entertainment Pvt Ltd Full time
Food & Beverage (F&B) Manager
Location: Zorba Entertainment Pvt. Ltd. – Sultanpur, New Delhi
Industry: Event Hospitality / Premium Banqueting & Outdoor Venues
Experience Required: 6–10 Years in Premium Banquets / Event Hospitality / Hotels
Exp in F&B, Operations, management, guest satisfaction, event planning, team management
Role Overview
We are seeking a dynamic and results-driven F&B Manager to oversee food and beverage
operations across weddings, private events, and corporate functions hosted at Zorba. The
role requires a blend of operational leadership, guest-centric execution, and vendor
coordination within a high-end, fast-paced event environment.
Key Responsibilities:
 Oversee all aspects of F&B operations:
o Menu planning and development, including cost analysis and pricing strategies
o Food and beverage purchasing and inventory management
o Staff scheduling, training, and performance management
o Maintaining a clean, safe, and welcoming environment for guests and staff.
 Ensure guest satisfaction:
o Respond promptly and effectively to guest inquiries and complaints
o Monitor guest feedback and implement necessary improvements
o Build and maintain strong relationships with guests.
 Pre-Event Planning & Coordination:
o Conduct site visits and pre-event meetings with clients to discuss event details,
including menu preferences, room setup, and service requirements.
o Develop and present customized banquet proposals, including pricing and menu
options.
o Coordinate with the culinary team to ensure menu items are prepared to the highest
standards.
o Manage room setups and layouts according to event specifications.
o Oversee the procurement of all necessary equipment and supplies.
 Event Execution & Supervision:
o Supervise the setup and breakdown of banquet halls and function rooms.
o Ensure timely and efficient service of food and beverages to guests.
o Monitor the quality of food and beverage presentation and service.
o Address guest requests and concerns promptly and professionally.
o Ensure compliance with all safety and sanitation regulations.
 Post-Event Follow-Up:
o Conduct post-event reviews with clients to gather feedback and identify areas for
improvement.
o Prepare event reports, including sales and cost analysis.
o Maintain accurate records of all banqueting activities.
 Team Management:
o Recruit, train, and supervise banquet servers, bartenders, and other staff.
o Develop and implement staff training programs to enhance service skills.
o Conduct performance reviews and provide feedback to staff.
o Maintain a positive and productive work environment.
 Financial Management:
o Monitor and control banquet expenses to maximize profitability.
o Develop and implement strategies to increase banquet sales and revenue.
o Analyze sales data to identify trends and opportunities.
 Quality Control:
o Conduct regular quality checks on food and beverage preparation and presentation.
o Ensure that all banquet operations adhere to established standards of service and
quality.
 Stay Updated:
o Keep abreast of industry trends and best practices in banqueting and event
management.
o Attend industry events and conferences to expand knowledge and network.
Qualifications:
 Proven experience as a Banquet F&B Manager, F&B Manager or in a similar role within a
hotel, resort, or other relevant setting.
 Strong leadership, organizational, and communication skills.
 Excellent customer service and interpersonal skills.
 Ability to work effectively under pressure and meet deadlines.
 Proficiency in POS systems and other relevant software.
 Food Safety Certification (preferred).
 Bachelor's degree in Hospitality Management or a related field (preferred).
Benefits:
 Competitive salary and benefits package.
 Opportunities for professional growth and development.
 Dynamic and rewarding work environment.