Network Operations Engineer

4 weeks ago

Pune, India Johnson Controls Full time

Network Operations Engineer

What you will do

In this role, you will be providing your expertise to provide 2nd Line network support across EMEA region, being also a part of our global team providing 24x7 support for our global production network infrastructure. You will undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance; monitor and manage complex networks in production, collocation, lab, and customer monitoring environments and investigate and help resolve issues on our network and IT estates.

How you will do it

  • Incident Management - Proactive checkouts and monitoring to avoid service outages/limit their impact. Troubleshooting and fault isolation to restore service when necessary.
  • Problem Management - Solutions for Incident Management from Case Study evaluation including development of related root cause flow charts and troubleshooting procedures.
  • Operational Readiness for New Services - Completing checklists that support pre-production deployment of network services including assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff can perform established recovery procedures.
  • Change Management Planning and Configuration Implementation - Coordination of changes at the CAB and periodic quality reviews with Engineering.
  • Service Requests, Network Maintenance, and Operational Support - Executing requests for analysis or support, e.g., vendor service level reviews, Asset Management, Capacity Management. Coordination and support of maintenance activities required to keep the infrastructure in good health.
  • Operational support improvements to technology, processes, tools, or services.

What we look for

  • Bachelor of Science in Computer Science or equivalent work experience.
  • Experience in network engineering and operations.
  • Strong Cisco Routing/Switching configuration/diagnostic experience.
  • Strong Firewall configuration/diagnostic experience: Cisco ASA, Fortinet, Palo Alto.
  • Experience with all Cisco LAN, WAN and WLAN technologies, VPN, load balancers, firewalls, DNS, DHCP, SNMP, etc.
  • Working knowledge of network features and protocols such as spanning tree, TCP/IP V4/V6, SIP, ARP, CDP, EIGRP, OSPF, BGP, VTP, Etherchannel, 802.1Q trunking, MLS, HSRP, GLBP, VSS/VSL, QoS, Multicast, 802.11n/ac, IPsec, RADIUS/TACACS+, SNMP, NTP, and HTTPS, SSL.
  • Knowledge of Carrier Services - WAN Circuits, MPLS, VPNS, VRFs, Ethernet, Broadband.
  • Certifications CCNA, CCDA or similar.

Preferred Qualifications

  • Working understanding of code and scripting (Automation tools: Python, PowerShell, Rest API).
  • Knowledge of networking infrastructure suppliers and service offerings incl. Cisco, F5 Networks, Zscaler, Avaya.
  • Experience in Cloud Networking.
  • Desire to work in a process-oriented environment.
  • Demonstrated experience working in a global network environment.
  • Certification ITIL v3.

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