Sales Performance Lead

3 weeks ago

Nagpur, India Hoora Full time

Job Title: Sales Specialist (Promoter Sales & Telecalling) Company: Hoora Technologies Location: Nagpur (In-office) Reports to: Expansion Head Experience: 5+ years in Sales, Telesales, or Telecalling Leadership Salary & Compensation : ₹6–12 LPA Job Mission You will be the core driver of conversion and revenue for our B2C services. Your mission is to establish and scale a highly efficient, metrics-driven telecalling operation (Promoters) that excels at booking, upselling, and cross-selling car/bike washing services. You will be responsible for transforming our telesales function into a world-class revenue centre. Key Responsibilities 1. Telecalling System & Process Optimisation System Setup (Mandatory): Design, implement, and optimise a highly efficient telecalling setup . Experience in setting up scalable and efficient telecalling operations in hyper-growth environments (e.G., PolicyBazaar, GoMechanic, or similar) is essential. CRM Expertise: Act as the CRM expert , ensuring the platform is utilised optimally for lead management, conversion tracking, sales automation, and performance reporting. Sales Strategy & Execution: Define the daily, weekly, and monthly sales strategy to maximise service bookings, focusing on conversion rates, lead quality, and funnel velocity. 2. Team Leadership & Training Team Management: Build, lead, mentor, and manage a high-performing team of Promoters (Tele callers), fostering a high-energy, goal-oriented sales culture. Training & Coaching: Develop and implement rigorous training modules for communication, negotiation, objection handling, and deal closing . Performance Management: Set clear KPIs and monitor team performance daily, providing real-time coaching and managing incentives. 3. Revenue Generation & Client Handling Upselling & Cross-selling: Implement effective scripts and strategies to maximize revenue through the upselling and cross-selling of premium services, packages, and D2C products. Client Handling & Objection Management: Ensure the team is adept at handling customer queries, managing objections, and maintaining high client satisfaction while pushing for the close. Go-Getter Mindset: Instil an aggressive, results-oriented "go-getter" mindset within the team to consistently achieve and exceed sales targets. Ideal Candidate Profile Experience: 5+ years of professional experience in leading and scaling large-scale Telesales or Telecalling teams. Scale & Setup (Mandatory): Proven, verifiable experience in setting up or significantly enhancing efficient telecalling setups within high-volume service or consumer-tech organizations. Technical Acumen: Expert proficiency in CRM systems and sales automation tools. You must understand how to leverage technology to drive efficiency in telesales. Sales Fundamentals: Demonstrated expertise in all facets of the sales cycle, including communication, negotiation, objection handling, and deal closing . Industry Fit: Prior experience in hyperlocal services, insurance, financial services, or the automotive industry is highly preferred. Leadership: Strong team management and client handling skills with a focus on delivering quantifiable revenue growth.

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