Senior Manager

3 weeks ago

Gurugram, India Concentrix Full time

The Role:

We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor.


This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing Technology businesses of the company.


Essential Job Elements:

Strategy: Build strategy aligned with the growth objectives. Lead cross-LOB strategic planning activities on budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)


Operations : Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.


Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong relationships with clients.


Resource management: Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.


Business Growth: Support business growth by collaborating with Sales & marketing across geographies.


P&L: Manage P&L of the business vertical, including the development and execution of the overall business strategy.


Best practices: Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.


Innovation: Lead innovation & value add efforts between Banks, Financial Services and Concentrix.

Domain Capability : Strengthen domain capabilities in Technology business (On Prem/O365/Microsoft).


Compliance: Ensure compliance with all client regulatory requirements


Profile & Experience

  • 10+ years of operations experience in managing Cloud delivery with a large-company, including 5+ years running high performance teams.
  • Must have exposure in Enterprise tech support / product support.
  • Must have strong P&L management experience.
  • Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.
  • Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
  • Experience of managing clients with a large HC.
  • Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.
  • Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.

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