Techno Functional Consultant

4 days ago

Bengaluru, India Wipro Full time

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

Do

  1. Bridging the gap between project and support teams through techno-functional expertise

  2. For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment

  3. Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
  4. Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
  5. Support the solutioning team from architectural design, coding, testing and implementation
  6. Understand the functional design as well as technical design and architecture to be implemented on the ERP system
  7. Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
  8. Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
  9. Write code as per the developmental standards to decide upon the implementation methodology
  10. Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
  11. Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
  12. Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly

  13. Support on-site manager with the necessary details wrt any change and off-site support

  14. Skill upgradation and competency building

  15. Clear wipro exams and internal certifications from time to time to upgrade the skills

  16. Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  17. Write papers, articles, case studies and publish them on the intranet

Deliver

No.Performance ParameterMeasure1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT2.AutomationProcess optimization, reduction in process/ steps, reduction in no. of tickets raised3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter

Mandatory Skills: Windows 10 Rollout.Experience: 10 YEARS.

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