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Customer Success Intern

2 months ago

delhi, India Saffron Tech Pvt Ltd Full time
Job Role: Customer Success Intern
Location: Saket, Delhi
Internship Duration: 6 Months
Stipend - 8-10 K Monthly
Working Days - 5 ) Sat & Sun Fixed Off)
Note: Based on the performance, you can be confirmed for full time position. If someone is having knowledge in SAAS & B2B Industry, they will be preferred.
Key Responsibilities for Customer Success:
Develop a deep understanding of each client's business objectives, challenges, and key success metrics.
Serve as the primary point of contact for client inquiries, escalations, and strategic discussions.
Onboard new clients effectively, ensuring a smooth implementation process and setting clear expectations for success.
Proactively engage with clients to identify opportunities for upselling or cross-selling additional products and services.
Collaborate closely with sales, product, and support teams to advocate for clients and drive resolution of issues.
Develop and maintain a comprehensive understanding of our products and services, staying abreast of new features and updates.
Monitor client usage and performance metrics, identifying areas for improvement and providing recommendations for optimization.
Prepare and deliver regular business reviews and performance reports to internal stakeholders and the clients, highlighting key insights and opportunities for growth.
Advocate for clients internally, providing feedback and insights to inform product roadmap decisions and enhance the overall customer experience.
Stay up-to-date on industry trends, best practices, and competitive landscape to effectively advise clients and drive value.
Ability to travel occasionally for client meetings and industry events.
Qualifications:
Pursuing Bachelor's degree in Business Administration, Marketing, Communications, or related field.
Prior internship experience in a customer-facing role, preferably in customer success, account management, or sales will be preferred
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Excellent problem-solving abilities and a proactive approach to addressing client needs.
Demonstrated ability to manage multiple priorities and thrive in a fast-paced environment.
Technical aptitude and the ability to quickly learn and understand complex software solutions.
Experience working with CRM systems (e.g. HubSpot), proficiency in MS Suite and Google suite, especially Word, excel and PowerPoint.
Familiarity with the SaaS industry and their metrics.
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