Front Desk Receptionist

2 days ago

Vastrapur, India Harshnad International Pvt. Ltd. Full time

Location: IIM Road, Ahmedabad

Company: HarshNad International Pvt. Ltd.

About Us

HarshNad International (est is a leading overseas education and immigration consultancy with offices in India and Canada. We guide students for study abroad, provide IELTS/PTE coaching, and deliver transparent visa and career services.

Role Overview

We are looking for a smart, well-spoken Receptionist cum Telecaller to manage our front desk and handle client communication. The ideal candidate will be responsible for welcoming visitors, managing calls & WhatsApp inquiries, updating CRM records, and supporting counseling staff by ensuring smooth lead flow.

Key Responsibilities

Reception & Front Desk

  • Greet walk-in visitors, ensure inquiry forms are filled, and escort them to counselors.
  • Maintain visitor logbook and ensure proper CRM entry for every inquiry.
  • Handle basic hospitality at reception (water, seating, classroom entry coordination).

Telecalling & WhatsApp

  1. Handle 40–60 inbound/outbound calls daily with polite, professional communication.

  2. Manage WhatsApp Business chats, reply with templates, and forward qualified leads to counselors.

  3. No cold calling/data calling – only connected leads.

CRM & Reporting

  1. Log every inquiry (walk-in, call, WhatsApp, demo) into CRM immediately.

  2. Assign leads to the correct counselor/department and follow up until demo/registration.

  3. Prepare daily & weekly reports on inquiries, demos, follow-ups, and closures.

Administrative Support

  1. Assist in stationery logs, courier tracking, and coordination with office boy.

  2. Support basic opening/closing rituals – internet, AC, lights, water, classroom muster.

  3. Escalate issues (internet, electricity, client complaints) to the manager on time.

Key Performance Indicators (KPIs)

  • 100% CRM entry compliance for all inquiries.
  • Daily follow-up closure ≥ 95%.
  • Professional handling of ≥ 40 calls per day.
  • Accurate daily/weekly reporting.

Requirements

  • Graduate (any discipline).
  • 1–2 years of receptionist, telecalling, or front-desk experience preferred.
  • Excellent communication in English, Hindi, Gujarati.
  • Confident telephone & in-person etiquette.
  • Basic computer knowledge (CRM, MS Office, WhatsApp Business).

Compensation & Terms

  • Salary: ₹15,000 – ₹25,000/month (depending on experience & performance).
  • 3-month probation period; confirmation based on performance review.
  • Office timings: 10:00 AM – 7:00 PM (Monday–Saturday, Saturday till 6:30 PM).
  • Location: IIM Road, Ahmedabad (daily commute required).

Growth Path

  • Receptionist cum Telecaller → Senior Front Desk Coordinator → Administrative Executive → Counselor (based on performance and training).

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement
  • Leave encashment
  • Paid time off

Work Location: In person

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