Front Desk Receptionist

11 hours ago

Vastrapur Ahmedabad Gujarat, India Harshnad International Pvt. Ltd. Full time

**Location**: IIM Road, Ahmedabad

**Company**: HarshNad International Pvt. Ltd.

**About Us**

HarshNad International (est. 2014) is a leading overseas education and immigration consultancy with offices in India and Canada. We guide students for study abroad, provide IELTS/PTE coaching, and deliver transparent visa and career services.

**Role Overview**

**Key Responsibilities**

**Reception & Front Desk**
- Greet walk-in visitors, ensure inquiry forms are filled, and escort them to counselors.
- Maintain visitor logbook and ensure proper CRM entry for every inquiry.
- Handle basic hospitality at reception (water, seating, classroom entry coordination).

**Telecalling & WhatsApp**

4. Handle 40-60 inbound/outbound calls daily with polite, professional communication.

5. Manage WhatsApp Business chats, reply with templates, and forward qualified leads to counselors.

6. No cold calling/data calling - only connected leads.

**CRM & Reporting**

7. Log every inquiry (walk-in, call, WhatsApp, demo) into CRM immediately.

8. Assign leads to the correct counselor/department and follow up until demo/registration.

9. Prepare daily & weekly reports on inquiries, demos, follow-ups, and closures.

**Administrative Support**

10. Assist in stationery logs, courier tracking, and coordination with office boy.

11. Support basic opening/closing rituals - internet, AC, lights, water, classroom muster.

12. Escalate issues (internet, electricity, client complaints) to the manager on time.

**Key Performance Indicators (KPIs)**
- 100% CRM entry compliance for all inquiries.
- Daily follow-up closure ≥ 95%.
- Professional handling of ≥ 40 calls per day.
- Accurate daily/weekly reporting.

**Requirements**:

- Graduate (any discipline).
- 1-2 years of receptionist, telecalling, or front-desk experience preferred.
- Excellent communication in **English, Hindi, Gujarati**.
- Confident telephone & in-person etiquette.
- Basic computer knowledge (CRM, MS Office, WhatsApp Business).

**Compensation & Terms**
- Salary**:₹15,000 - ₹25,000/month** (depending on experience & performance).
- 3-month probation period; confirmation based on performance review.
- Office timings**:10:00 AM - 7:00 PM (Monday-Saturday, Saturday till 6:30 PM)**.
- Location**:IIM Road, Ahmedabad** (daily commute required).

**Growth Path**
- Receptionist cum Telecaller → Senior Front Desk Coordinator → Administrative Executive → Counselor (based on performance and training).

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Leave encashment
- Paid time off

Work Location: In person

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