
Front Desk Receptionist
3 days ago
**Location**: IIM Road, Ahmedabad
**Company**: HarshNad International Pvt. Ltd.
**About Us**
HarshNad International (est. 2014) is a leading overseas education and immigration consultancy with offices in India and Canada. We guide students for study abroad, provide IELTS/PTE coaching, and deliver transparent visa and career services.
**Role Overview**
**Key Responsibilities**
**Reception & Front Desk**
- Greet walk-in visitors, ensure inquiry forms are filled, and escort them to counselors.
- Maintain visitor logbook and ensure proper CRM entry for every inquiry.
- Handle basic hospitality at reception (water, seating, classroom entry coordination).
**Telecalling & WhatsApp**
4. Handle 40-60 inbound/outbound calls daily with polite, professional communication.
5. Manage WhatsApp Business chats, reply with templates, and forward qualified leads to counselors.
6. No cold calling/data calling - only connected leads.
**CRM & Reporting**
7. Log every inquiry (walk-in, call, WhatsApp, demo) into CRM immediately.
8. Assign leads to the correct counselor/department and follow up until demo/registration.
9. Prepare daily & weekly reports on inquiries, demos, follow-ups, and closures.
**Administrative Support**
10. Assist in stationery logs, courier tracking, and coordination with office boy.
11. Support basic opening/closing rituals - internet, AC, lights, water, classroom muster.
12. Escalate issues (internet, electricity, client complaints) to the manager on time.
**Key Performance Indicators (KPIs)**
- 100% CRM entry compliance for all inquiries.
- Daily follow-up closure ≥ 95%.
- Professional handling of ≥ 40 calls per day.
- Accurate daily/weekly reporting.
**Requirements**:
- Graduate (any discipline).
- 1-2 years of receptionist, telecalling, or front-desk experience preferred.
- Excellent communication in **English, Hindi, Gujarati**.
- Confident telephone & in-person etiquette.
- Basic computer knowledge (CRM, MS Office, WhatsApp Business).
**Compensation & Terms**
- Salary**:₹15,000 - ₹25,000/month** (depending on experience & performance).
- 3-month probation period; confirmation based on performance review.
- Office timings**:10:00 AM - 7:00 PM (Monday-Saturday, Saturday till 6:30 PM)**.
- Location**:IIM Road, Ahmedabad** (daily commute required).
**Growth Path**
- Receptionist cum Telecaller → Senior Front Desk Coordinator → Administrative Executive → Counselor (based on performance and training).
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Leave encashment
- Paid time off
Work Location: In person
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