Service Delivery Manager
2 days ago
Our Client has an opportunity available for a Japanese N2/N3 Certified Service Delivery Manager in the Day 2 Operational Services (D2OS) team. This position will be focused on providing operational oversight on service delivery for D2OS clients and assisting with all aspects of multiple high-priority engagements. Service delivery typically includes incident, request, problem, and change management, and might include other processes as needed.This position will include an on-call rotation schedule to provide 24/7 support for clients’ Critical issues (Major Incident Management process).
Job Responsibilities/Essential Functions/Competencies
- Provide operational oversight to multiple D2OS Clients.- Customer-facing for assigned clients for daily operations.- Attending all internal and external meetings related to assigned clients.- Participate in Onboarding new clients to operational readiness.- Experience in ITIL Service Management practices, including Incident, Change, Request, and Problem Management.- Daily review of all incidents, changes, requests, problems, and all D2OS monitoring tools for assigned clients.- Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned clients.- Prepare and conduct Weekly Operations meetings for all assigned D2OS Clients.- Prepare and present operational reporting for the Monthly and Quarterly meetings.- Works with the Senior Operations Management team to ensure Engineers and Architects have the proper skillsets to support D2OS Clients.- Manage escalation bridges for critical incidents for D2OS Clients.- Create and present Root Cause Analysis for all Critical Incidents in collaboration with the technical support team.- Generate D2OS reporting and Key Performance Indicators.- Work closely and support Process and Compliance leadership.- Create and update documentation including Standard Operating Processes and Procedures.- Perform training of D2OS processes for new employees.- Build, develop, and maintain OEM and Vendor relationships as needed.- Participate in an on-call rotation to be the Service Delivery Escalation point 24 x 7 for all D2OS operational issues.
Qualifications
These are the qualifications that are necessary for someone to be considered for the position.
Education
- Bachelor’s Degree in Business, IT, or related field or equivalent experience.
Certifications
- ITIL certification is highly desirable.- N2/N3 Certification in Japanese- Should be conversant to read, write and Speak in Japanese
Work Experience
- 5+ years of Incident Management, Request Management, Problem Management, or Crisis Management experience required.- Exposure to technology projects and project management is a plus.
Specialized Knowledge, Skills, and Abilities
- Advanced Skills in MS Office applications including Excel, Word, OneNote, and Outlook- ServiceNow, Microsoft Teams, and SharePoint experience are a plus- Excellent documentation skills and attention to detail- Ability to communicate effectively with customers and co-workers- Ability to work both independently and in a team environment- Strong problem-solving, customer service, and conflict de-escalation skills- Strong communication skills (written, verbal, and presentation)
Salary - 20-25L per annum INR depending on experience
-
IT Service Delivery Manager
6 days ago
Delhi, Delhi, India Tata Consultancy Services Full timeJob Title: Service Management LeaderAbout the Role:At Tata Consultancy Services, we are seeking an experienced Service Management Leader to join our team. As a Service Management Leader, you will be responsible for ensuring the smooth delivery of IT services to our clients. Your primary focus will be on managing the service lifecycle, including service...
-
IT Service Delivery Manager
2 weeks ago
Delhi, Delhi, India Lingaro Full timeAbout the Role:As an IT Service Delivery Manager at Lingaro, you will be responsible for ensuring the smooth and reliable operation of IT services, infrastructure components, and supporting systems in the Data & Analytics area. This includes daily collaboration with customers and support teams, escalations management, and revision, monitoring, and management...
-
Senior Service Delivery Manager
4 weeks ago
Delhi, India LTIMindtree Full time10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...
-
Senior IT Service Delivery Manager
4 weeks ago
Delhi, Delhi, India Tech Mahindra Full timeJob Title: Senior IT Service Delivery ManagerAt Tech Mahindra, we are seeking a highly skilled Senior IT Service Delivery Manager to lead our IT service delivery team. The successful candidate will be responsible for ensuring the delivery of high-quality IT services to our customers.Key Responsibilities:Program Delivery Management: Develop and implement...
-
IT Service Delivery Manager
3 weeks ago
Delhi, Delhi, India Tech Mahindra Full timeJob Title: Project ManagerAre you a seasoned professional with a passion for delivering exceptional results? Do you have a strong background in program management, IT infrastructure, and service delivery?We are seeking a highly skilled Project Manager to join our team at Tech Mahindra. As a Project Manager, you will be responsible for leading...
-
Service Delivery Manager
4 weeks ago
Delhi, Delhi, India Carestream Health India Pvt. Ltd. Full timeJob Title: Service Delivery ManagerAt Carestream Health India Pvt. Ltd., we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the effective delivery of our services to our customers.Key Responsibilities:Analyze data and key performance indicators to assess the...
-
Service Delivery Manager
1 week ago
Delhi, Delhi, India Lingaro Full timeJob Summary:As a Service Delivery Manager - IT Operations, you will be responsible for ensuring the smooth and reliable operation of IT services, infrastructure components, and supporting systems in the Data & Analytics area. This role requires a strong understanding of IT Service Delivery and excellent communication and negotiation skills. You will work...
-
Service Delivery Manager
3 weeks ago
Delhi, Delhi, India Carestream Health India Pvt. Ltd. Full timeJob Title: Service Delivery ManagerAt Carestream Health India Pvt. Ltd., we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for driving operational excellence and delivering exceptional customer service.Key Responsibilities:Analyze data and key performance indicators to...
-
Regional Service Delivery Manager
2 weeks ago
Delhi, India Matrix Business Services India Private Limited Full timeJob Summary:The Service Delivery Manager is responsible for managing the delivery of business process operations for multiple clients, ensuring efficient service delivery and maintaining high levels of client satisfaction. The role involves working closely with clients to understand their requirements, address any issues, and implement process improvements...
-
Delhi, India Lingaro Full timeRole: Service Level Manager Location: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...
-
Manager IT
5 days ago
Delhi, India FSL Full timeJob DescriptionAbout the RoleIT Service Delivery Management and Governance: Manage workplace service delivery, ensuring high levels of performance and user satisfaction. Implement IT service management policies and procedures. Have strong governance to manage services delivered via partner(s) and ensure compliance to contractual commitments, agreed service...
-
IT Service Delivery Manager
6 days ago
Delhi, Delhi, India Lingaro Full timeAbout the RoleLingaro is seeking a skilled Service Level Manager to join our Operations Competency Center. As a key member of our team, you will be responsible for ensuring the smooth and reliable operation of our IT services and infrastructure.Key Responsibilities:Collaborate with customers and support teams to resolve issues and improve service...
-
Delhi, India Lingaro Full timeRole: Service Level ManagerLocation: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...
-
Manager it
5 days ago
Delhi, India FSL Full timeJob DescriptionAbout the RoleIT Service Delivery Management and Governance: Manage workplace service delivery, ensuring high levels of performance and user satisfaction. Implement IT service management policies and procedures. Have strong governance to manage services delivered via partner(s) and ensure compliance to contractual commitments, agreed service...
-
Manager IT
5 days ago
Delhi, India FSL Full timeJob DescriptionAbout the RoleIT Service Delivery Management and Governance: Manage workplace service delivery, ensuring high levels of performance and user satisfaction. Implement IT service management policies and procedures. Have strong governance to manage services delivered via partner(s) and ensure compliance to contractual commitments, agreed service...
-
delhi, India Lingaro Full timeRole: Service Level ManagerLocation: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...
-
Delhi, India Lingaro Full timeRole: Service Level ManagerLocation: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008,...
-
It service delivery manager/service level manager
18 hours ago
Delhi, India Lingaro Full timeRole: Service Level Manager Location: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since...
-
delhi, India Lingaro Full timeRole: Service Level ManagerLocation: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008,...
-
Service Delivery Manager
3 weeks ago
Delhi, India Diversified Full timeJob Description:The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
