IT Service Delivery Manager/Service Level Manager

4 days ago

delhi, India Lingaro Full time
Role: Service Level Manager
Location: Philippines, India - Remote
Shift: NALA
About Lingaro:
Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.
Since 2008, Lingaro has been recognized by clients and global research and advisory firms for innovation, technology excellence, and the consistent delivery of highest-quality data services. Our commitment to data excellence has created an environment that attracts the brightest global data talent to our team.
About Operations Competency Center:
Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization’s IT infrastructure and systems. It focuses on ensuring the smooth and reliable operation of IT services, infrastructure components and supporting systems in the Data & Analytics area.
Website:
Daily collaboration with customer
- Daily collaboration with support team
- Escalations management
- Revision, monitoring and management of the results for Operations KPIs defined per service
- Definition and negotiation of Operations KPIs if missing or it need to be adjusted
- Initiation/definition/leading and prioritization the improvements
- Coaching support teams
- SLA negotiations
- OLA negotiations
- Creation of support estimates proposals (in terms of staffing, coverage, roles, etc)
- 1st line of escalation in escalation matrix
- Responsibility for SLAs and all other defined Operations metrics
- Service Transtion Leader
- Oversight of the delivery of ITSM processes (Incident Management, Problem Management, Fulfilment Requests, Change Management)
- Collaboration with Engagement Manager
- Maintenance of Operational documentation
- Preparation and delivery of Monthly Service Review meetings
- Delivery of regular Operations reporting internally and externally
- Preparation of Communication templates
- Ensuring high quality of communication (on time, proper templates, accurate frequency)
- Ambassador of Lingaro Core Values
- Leading top priority ticket handling
- Ensuring that skill matrix for support team is up to date
Requirements:
- Good understanding of IT Service Delivery
- ITIL certification or in-depth knowledge
- Excellent communication and negotiation skills
- Strong knowledge and experience in contract/supplier management
- Able to interact successfully with all levels of the Customer and IT Provider organization
- Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
- Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal, etc.)
Why join us:
- Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.
- 100% remote.
- Flexibility regarding working hours.
- Full-time position
- Comprehensive online onboarding program with a “Buddy” from day 1.
- Cooperation with top-tier engineers and experts.
- Unlimited access to the Udemy learning platform from day 1.
- Certificate training programs. Lingarians earn 500+ technology certificates yearly.
- Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
- Grow as we grow as a company. 76% of our managers are internal promotions.
- A diverse, inclusive, and values-driven community.
- Autonomy to choose the way you work. We trust your ideas.
- Create our community together. Refer your friends to receive bonuses.
- Activities to support your well-being and health.
- Plenty of opportunities to donate to charities and support the environment.
Application Link:

  • It Service Delivery Manager/Service Level Manager

    2 weeks ago

    Delhi, India Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...

  • IT Service Delivery Manager/Service Level Manager

    5 days ago

    Delhi, India Lingaro Full time

    Role: Service Level ManagerLocation: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...

  • It service delivery manager/service level manager

    20 hours ago

    Delhi, India Lingaro Full time

    Role: Service Level Manager Location: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since...

  • It service delivery manager/service level manager

    7 days ago

    Delhi, India Lingaro Full time

    Role: Service Level ManagerLocation: Philippines, India - RemoteShift: NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008,...

  • IT Service Delivery Manager/Service Level Manager

    2 weeks ago

    Delhi, India Lingaro Full time

    Role: Service Level ManagerLocation: Philippines, India - RemoteShift:NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...

  • IT Service Delivery Manager/Service Level Manager

    6 hours ago

    delhi, India Lingaro Full time

    Role: Service Level ManagerLocation: Philippines, India - RemoteShift:NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...

  • IT Service Delivery Manager/Service Level Manager

    1 day ago

    Delhi, India Lingaro Full time

    Role: Service Level ManagerLocation: Philippines, India - RemoteShift:NALAAbout Lingaro:Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.Since 2008, Lingaro...

  • Manager Biostatistics

    3 days ago

    delhi, India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...

  • Manager Biostatistics

    1 week ago

    Delhi, India Manager, Biostatistics Full time

    Premier Research is looking for aManager Biostatisticsto join ourBiostatisticsteam in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are...

  • Manager Biostatistics

    6 hours ago

    delhi, India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...

  • Manager Biostatistics

    8 hours ago

    delhi, India Manager, Biostatistics Full time

    Premier Research is looking for aManager Biostatisticsto join ourBiostatisticsteam in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are...

  • Manager Biostatistics

    6 days ago

    delhi, India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...

  • Manager Biostatistics

    4 days ago

    delhi, India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...

  • Manager Biostatistics

    6 days ago

    Delhi, India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...

  • Manager biostatistics

    5 days ago

    Delhi, India Manager, Biostatistics Full time

    Premier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team...

  • Senior Service Delivery Manager

    4 weeks ago

    Delhi, India LTIMindtree Full time

    10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...

  • Service Delivery Manager

    1 week ago

    Delhi, Delhi, India Lingaro Full time

    Job Summary:As a Service Delivery Manager - IT Operations, you will be responsible for ensuring the smooth and reliable operation of IT services, infrastructure components, and supporting systems in the Data & Analytics area. This role requires a strong understanding of IT Service Delivery and excellent communication and negotiation skills. You will work...

  • IT Service Delivery Manager

    7 days ago

    Delhi, Delhi, India Lingaro Full time

    About the RoleLingaro is seeking a skilled Service Level Manager to join our Operations Competency Center. As a key member of our team, you will be responsible for ensuring the smooth and reliable operation of our IT services and infrastructure.Key Responsibilities:Collaborate with customers and support teams to resolve issues and improve service...

  • Manager IT

    5 days ago

    Delhi, India FSL Full time

    Job DescriptionAbout the RoleIT Service Delivery Management and Governance: Manage workplace service delivery, ensuring high levels of performance and user satisfaction. Implement IT service management policies and procedures. Have strong governance to manage services delivered via partner(s) and ensure compliance to contractual commitments, agreed service...

  • Manager it

    5 days ago

    Delhi, India FSL Full time

    Job DescriptionAbout the RoleIT Service Delivery Management and Governance: Manage workplace service delivery, ensuring high levels of performance and user satisfaction. Implement IT service management policies and procedures. Have strong governance to manage services delivered via partner(s) and ensure compliance to contractual commitments, agreed service...