
Junior Manager
2 weeks ago
Role & responsibilities
- Handle customer complaints and provide effective resolution for contractors, dealers, distributors, and retailers.
- Provide technical guidance and solutions related to ceramic products.
- Explain product details, features, and benefits of tiles to customers and channel partners.
- Support business teams in resolving technical queries and ensuring customer satisfaction.
- Maintain strong relationships with trade partners through effective communication and problem-solving.
Preferred candidate profile
- Diploma/ Degree in Ceramics with strong technical knowledge of ceramic/tiles industry.
- 45 years of relevant experience in handling technical support and customer interactions.
- Excellent communication and interpersonal skills.
Ability to manage multiple stakeholders (dealers, distributors, contractors, retailers).
Exposure to technical and customer-facing roles.
- Career growth in a fast-paced and expanding sector.
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