Team Lead

6 days ago


Mohali, India People Staffing Solutions Full time
Location:

Mohali

Budget:

Upto 6 LPA

Role Overview:

We are seeking an experienced and detail-oriented Team Lead to oversee our North American E-commerce team. The ideal candidate will have at least 1+ years of experience as a team lead and a minimum of 3 years in International Voice. This role requires strong leadership skills, deep knowledge of regulatory requirements, and the ability to manage a team effectively.

Key Responsibilities:

Lead and manage a team.Ensure compliance with all regulatory requirements and internal policies related to KYC/AML and Voice - International.Monitor team performance and productivity, providing coaching and guidance to achieve departmental goals.Conduct regular training sessions for team members to keep them updated on regulatory changes and best practices.Collaborate with other departments such as Compliance, Risk Management, and Legal to resolve complex issues and implement process improvements.Prepare and present reports on team performance, operational metrics, and compliance issues to senior management.Stay informed about industry trends.


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