Desktop Team Lead

24 hours ago

DoubleTree by Hilton Hotel Gurgaon New Delhi NCR, India Rentfoxxy Full time

Office Location - Gurugram only

Employment Type: Full-Time

About RentFoxxy

RentFoxxy is a well-established and trusted brand committed to delivering high-quality rental laptops at affordable costs. Our mission is to simplify technology access for businesses by offering a wide range of rental and refurbished devices from top brands. We cater to the evolving tech needs of startups, SMEs, and large enterprises across India.

Role Overview

We are seeking a skilled and experienced Team Leader Laptop Hardware Repair to lead and manage our laptop repair operations at our Gurugram facility. This role involves overseeing a team of 5+ hardware technicians, ensuring timely, high-quality repairs, and maintaining operational efficiency in a fast-paced, high-volume environment.

Key Responsibilities

  • Supervise and manage day-to-day laptop repair activities for rental and refurbished units
  • Allocate repair tasks, set priorities, and monitor team performance to ensure high productivity
  • Diagnose and resolve hardware issues in laptops (motherboards, displays, keyboards, batteries, etc.)
  • Ensure all repairs meet RentFoxxys quality standards, SLAs, and turnaround time commitments
  • Maintain inventory of spare parts, tools, and equipment to support uninterrupted operations
  • Implement and enforce SOPs, safety protocols, and ESD (Electrostatic Discharge) standards
  • Provide hands-on training, mentoring, and feedback to team members to enhance technical capabilities
  • Collaborate with logistics, procurement, QC, and customer support teams to ensure smooth workflows
  • Prepare and present reports on team performance, repair status, defect trends, and inventory usage

Required Skills & Qualifications

  • Minimum 5 years of hands-on experience in laptop hardware repair
  • At least 2 years of experience managing a team of technicians (team size: 8–15 preferred)
  • In-depth knowledge of hardware components across leading laptop brands (HP, Dell, Lenovo, etc.)
  • Prior experience in high-volume repair environments (rental, service center, or refurbishing)
  • Strong leadership, task delegation, and organizational abilities
  • Proficiency in Excel, Google Sheets, and inventory/ticketing tools
  • Familiarity with ESD safety practices and quality control protocols

Preferred Qualifications

  • Diploma or Certification in Hardware Engineering, IT, or related technical field
  • Prior experience in the laptop rental or refurbishing industry

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