Customer Support

3 weeks ago


India Appstle Inc. Full time

* The role requires coding skills. Candidates with previous software development experience will be highly preferred

* Remote work. Preferably South Asia (India, Pakistan, Bangladesh)


About us:

- Founded by an Apple-Siri Engineer, and an ex-Amazonian, Appstle is a B2B SaaS company in the e-commerce space.

- Appstle uses revolutionary technology to build unique, tailored, and affordable applications or software solutions, that enable e-commerce stores to provide the best end-to-end experience to their customers or shoppers.

- Appstle is a Silicon Valley based and funded company.


Focus areas:

- Appstle is focused on the customer retention, loyalty, and wallet share spaces. Appstle Subscriptions and Appstle Memberships are its 2 core products available on Shopify and Shopify Plus. Our direct customers are e-commerce stores on Shopify and Shopify Plus.


Company Values:

- Appstle is a highly merit-based, equal opportunity employer that fosters and encourages passion for technology, innovation, and problem solving. We are a highly diverse team that cuts across age, location, race, and religion.

- Having founded and led by a female CEO, Appstle is committed to gender diversity. We are proud to share that as on May 1, 2022, the Appstle team achieved a natural 50% male-female ratio.


Role:

- Appstle is looking for a strong, motivated, and tech-savvy Merchant Success Engineer.

- As a brand having top apps in the customer retention and wallet share spaces (Subscriptions and Memberships), a strong winning differentiator for Appstle, is 24x7x365 support from well-trained Support Engineers who go over and beyond to help our app users (e-commerce merchants). To provide the 24x7x365 support, our support team is spread across geographies and works in shifts.

- The person filling this role, will be the key POC for Appstle, and represent Appstle in merchant conversations and support

1. identifying and understanding the merchant issue

2. trouble shooting simple issues end to end

3. escalating complex issues to Support Managers, and/or the core Development team

- Previous experience and/or deep understanding of Shopify platform is a significant plus


**The role requires coding skills. Candidates with previous software development experience will be highly preferred

** 1 month on-job and paid training will be given


Key links:

-

-

-



  • India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...

  • Customer Support

    1 week ago


    India TopSource Worldwide Full time

    Full Time India Closes: 1st May 2024TopSource WorldwideAbout TopSource Worldwide and our company culture:We're a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all sizes in a growing...


  • India WATI Full time

    Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp. Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify's first investment in Asia....


  • India M Hub Solution Full time

    **Overview**: The Customer Support Executive plays a crucial role in providing exceptional customer service and support to ensure customer satisfaction and retention. This position is vital in maintaining positive customer relationships and contributing to the overall success of the organization. Key Responsibilities: Resolving customer complaints and issues...


  • India Esyconnect Full time

    **Overview**: The Customer Support Executive plays a crucial role in ensuring customer satisfaction and retention. They are responsible for providing prompt and efficient support to customers, addressing their inquiries and issues, and representing the company's commitment to exceptional service. **Key Responsibilities**: - Resolving customer issues in a...

  • Customer Support Lead

    1 month ago


    india WATI.io Full time

    Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp. Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify’s first investment in Asia....

  • Customer Support Lead

    3 weeks ago


    india WATI.io Full time

    Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp. Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify’s first investment in Asia....


  • india Harmonic Full time

    Description Customer Support Advocate (1 year contract) Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or...


  • India StudyWise The Migration Full time

    Job Description We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer Support Representative, you will be responsible for...


  • india StudyWise The Migration Full time

    Job Description We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer Support Representative, you will be responsible for...


  • india Staff Domain Inc. Full time

    Job Description Job Summary: Distru is a software platform streamlining the supply chain for the cannabis industry. Many of the top cannabis brands and distributors across the United States use our software to manage their entire operation and stay compliant with the state-selected track and trace systemWe are an intrinsically motivated team that works...


  • India Developer Studio Full time

    Job Summary: The Customer Support Specialist will be responsible for providing exceptional customer service and technical support to clients using our IT products and services. This role involves troubleshooting issues, resolving customer inquiries, and ensuring high levels of customer satisfaction. The ideal candidate will have strong technical knowledge,...


  • India Developer Studio Full time

    Job Summary: The Customer Support Specialist will be responsible for providing exceptional customer service and technical support to clients using our IT products and services. This role involves troubleshooting issues, resolving customer inquiries, and ensuring high levels of customer satisfaction. The ideal candidate will have strong technical knowledge,...


  • india WAKANOW Full time

    Job Description The Customer Support staff is a seasoned professional, responsible for deliveringtop-tier customer service and providing expert support in bookings amendmentsand airline scheduled changes. This role plays a crucial part in ensuring customersatisfaction and resolving complex issues related to travel reservations.Requirements Customer Support: ...


  • India Link4 Full time

    Job Description Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing team... help us revolutionise an industry.About the Role We are currently looking for a Customer...


  • India INSIDEA Full time

    About the CompanyINSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster.Our mission is to connect the world's top talent with global opportunities. We firmly believe in a borderless world...


  • India Paradise Placement Consultancy Full time

    Job Description: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual...

  • Customer Support

    1 week ago


    India Strikingly Full time

    Strikingly is a modern, mobile-optimized website builder that's extremely easy to use. Our mission is to give everyone the power to unleash their individuality. Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We're backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index...


  • india Paradise Placement Consultancy Full time

    Job Description: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of...


  • India INSIDEA Full time

    About the CompanyINSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster.Our mission is to connect the world's top talent with global opportunities. We firmly believe in a borderless world...