Senior Technical Account Manager

3 weeks ago

MetrosAnywhere in IndiaMultiple Locations Core Edge Solutions LLP Full time

About the Role : Senior Technical Account Manager - India for zero trust networking domain

- This position can be located in the US or India.

- Working times will be in the EST time zone.

- We are looking for technical leaders to help our largest customers & partners navigate the world of zero trust software-defined networks.

- You will work with some of the top clientele of our business to support their service adoption and achieve customer satisfaction by providing technical expertise once the sale is complete.

- In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Company NAAS within organizations ranging from new start-ups to large enterprise customers.

- You must possess customer-facing skills that enable you to represent well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.

- You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation offered by Company .

- You should be a technology generalist that understands Zero Trust Network Architecture as well as experience in software development principles and practices.

- This position reports directly to the Head of Customer Success.

Key Responsibilities :

- Build strong customer relationships, especially with key customer stakeholders and sponsors.

- Always strive to provide exceptional customer experience.

- Engage with Director and C-Level executives to translate business needs into technical and operational plans.

- Keep track of key service metrics.

- Take initiative in identifying growth opportunities.

- Provide detailed reviews of service disruptions, metrics, and detailed architectural planning.

- Lead solution planning discussions, engaging all parts of the organization as needed to determine the best solution for the customer.

- Provide Platform guidance for our partners, customers, and prospects to assist them in both formal and ad hoc settings.

- Produce material, including presentations, application notes, technical bulletins, etc., that can be used across the organization and with varied audiences of customers and partners.

- Develop process templates, write scripts, queries, etc., to assist the customer with day-to-day activities.

- Drive critical customer issues to resolution by engaging support, software engineering, cloud engineering, or others as needed.

- Participate in the greater Community, becoming an accepted leader within that community by answering public questions, augmenting documentation, blogging, and participating in other social media.

About Candidate :

- Be a smart, articulate individual that works well with customers, partners, and fellow team members.

- Have hands-on knowledge of Zero Trust Architecture, Software Defined Networking Principles, and Secure Networking Practices.

- Highly technical with the ability to go deep on methodologies, practices, architecture, and tools.

- Experience in managing multiple stakeholders and projects.

- Excellent prioritization skills with the ability to delegate effectively across virtual teams.

- Be an innovative thinker.

- Great problem-solving abilities.

- Excellent verbal and written communication skills.

Minimum Qualifications :

- Cloud certifications in Azure and/or AWS highly recommended.

- 10+ years of pre-sales engineering, technical account management, engineering, or consulting experience in networking, cloud-based security services, or software-defined networks.

- BE/BS in Electronics & Communications Engineering/ Computer Engineering or their equivalent; MBA is a plus.

Environment and Location :

- You will work in a fast-paced, high-performance startup environment as part of a globally distributed team. In-person client meetings and occasional travel are a requirement.

What we offer :

- Base Salary + Annual Bonus Plan

We have a range of expanding and improving benefits and perks, including :

- A remote work environment with flexible working hours

- Medical Insurance

- Learning and development budget

- Paid Time Off

(ref:hirist.tech)

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