Senior Technical Account Manager

1 week ago

MetrosAnywhere in IndiaMultiple Locations Core Edge Solutions LLP Full time

About the Role :
Senior Technical Account Manager - India for zero trust networking domain

  • This position can be located in the US or India.
  • Working times will be in the EST time zone.
  • We are looking for technical leaders to help our largest customers & partners navigate the world of zero trust softwaredefined networks.
  • You will work with some of the top clientele of our business to support their service adoption and achieve customer satisfaction by providing technical expertise once the sale is complete.
  • In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Company NAAS within organizations ranging from new startups to large enterprise customers.
  • You must possess customerfacing skills that enable you to represent well within a customer's environment and drive discussions with senior personnel regarding incidents, tradeoffs, best practices, and risk management.
  • You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation offered by Company .
  • You should be a technology generalist that understands Zero Trust Network Architecture as well as experience in software development principles and practices.
  • This position reports directly to the Head of Customer Success.

Key Responsibilities :

  • Build strong customer relationships, especially with key customer stakeholders and sponsors.
  • Always strive to provide exceptional customer experience.
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans.
  • Keep track of key service metrics.
  • Take initiative in identifying growth opportunities.
  • Provide detailed reviews of service disruptions, metrics, and detailed architectural planning.
  • Lead solution planning discussions, engaging all parts of the organization as needed to determine the best solution for the customer.
  • Provide Platform guidance for our partners, customers, and prospects to assist them in both formal and ad hoc settings.
  • Produce material, including presentations, application notes, technical bulletins, etc., that can be used across the organization and with varied audiences of customers and partners.
  • Develop process templates, write scripts, queries, etc., to assist the customer with daytoday activities.
  • Drive critical customer issues to resolution by engaging support, software engineering, cloud engineering, or others as needed.
  • Participate in the greater Community, becoming an accepted leader within that community by answering public questions, augmenting documentation, blogging, and participating in other social media.

About Candidate :

  • Be a smart, articulate individual that works well with customers, partners, and fellow team members.
  • Have handson knowledge of Zero Trust Architecture, Software Defined Networking Principles, and Secure Networking Practices.
  • Highly technical with the ability to go deep on methodologies, practices, architecture, and tools.
  • Experience in managing multiple stakeholders and projects.
  • Excellent prioritization skills with the ability to delegate effectively across virtual teams.
  • Be an innovative thinker.
  • Great problemsolving abilities.
  • Excellent verbal and written communication skills.

Minimum Qualifications :

  • Cloud certifications in Azure and/or AWS highly recommended.
  • 10+ years of presales engineering, technical account management, engineering, or consulting experience in networking, cloudbased security services, or softwaredefined networks.
  • BE/BS in Electronics & Communications Engineering/ Computer Engineering or their equivalent; MBA is a plus.

Environment and Location :

  • You will work in a fastpaced, highperformance startup environment as part of a globally distributed team. Inperson client meetings and occasional travel are a requirement.

What we offer :

  • Base Salary + Annual Bonus Plan
We have a range of expanding and improving benefits and perks, including :

  • A remote work environment with flexible working hours
  • Medical Insurance
  • Learning and development budget
  • Paid Time Off
)

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