Senior Team Lead- Tele Debt Management
2 months ago
Navi is one of the fastest-growing financial services companies in India providing Personal &
Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first
financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML
capabilities, technology, and product expertise, Navi is dedicated to building delightful
customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
What makes you a good executive at Navi?
Ability to learn
Being disciplined
Communicating well
How would your role at Navi Look Like?
Lead a team of people managers (Team Leaders) who in turn manage agents. Total team size will range between 80-100.
Drive the objective of achieving the required collection efficiency targets of your team.
Guide and mentor the team to ensure high performance.
Solve complex problems and innovate to enhance the collection process and customer experience.
Plan and strategize manpower requirements for the team.
Collaborate with cross-functional teams to achieve the business objectives.
What are some of the good skills for this role?
4-7 years of experience in Tele collections.
Prior experience in collections is preferred but not mandatory.
Entrepreneurial mindset with a knack for problem-solving and operational excellence
Strategic thinking abilities with a strong focus on data and customer metrics.
Excellent people management skills, communication, and interpersonal skills.
Product Thinking
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