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Customer Service Representative

2 months ago

Ibrahim Bagh Lines, India Genpact Full time
Genpact is hiring for Customer Service Role (International Voice Process).Please Find the below Requirements:About the Role: Experience- Freshers OR ExperiencedShift- Rotational.Location- Hyderabad, Telangana, India.Work Mode- 5Days (Work from Office).Only one way cab is available (if within transportation zone).Candidate current location must be JamshedpurHi Applicant,We are scouting for Customer Support Executive for Hyderabad, below is the Job Description for your reference.Job DescriptionResponsibilities-

Respond to customer queries and customer's concern-

Making outbound calls to Customers and Employers-

Provide support for data collection to enable Recovery of the account for end user.-

Maintain a deep understanding of client process and policies-

Reproduce customer issues and bring up product bugs-

Provide excellent customer service to our customers-

You should be responsible to exhibit capacity for critical thinking and analysis.-

Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environmentQualifications we seek in you.Minimum qualifications-

Graduate (Any Discipline)-

Fresher or exp - (0 to 4 years)Work location: Hyderabad.Preferred qualifications-

Previous experience in a customer service role chat/email/voice-

Effective probing skills and analysing / understanding skills-

Analytical skills with customer centric approach-

Excellent proficiency with written English and with neutral English accent and Hindi.Interested candidates can share their updated resume over ,Manshia Fatma