Customer Service Representative

3 days ago

Marine Lines Mumbai Maharashtra, India Aertrip Full time

Location: Mumbai - Marine Lines

Type: Full Time

Job Time: 10 Hours shifts

**Opportunity**:
**Your Part**:

- Manage Retail, Walk-ins, Counter Sales, Corporate and Sub-agent customers;
- Convey the benefits of Aertrip to customers and persuade them;
- Generate leads via networking and convert them to members;
- Create and maintain a rapport with all clients via phone and regular visits, a clean conduct and reputable and responsible service offering;
- Have great negotiation skills with suppliers and customer;

**Preferred Qualification & Experience**:

- Should be a High School Graduate from an English medium school;
- 2+ years of hands-on experience as a support representative in a travel background BPO or company;
- 3+ years experience in sales, marketing, BPO, customer service roles;
- Diplomas and formal training in this field is a plus.

**Preferred Skills & Abilities**:

- As a customer service representative- Fluent in written and spoken English;
- Fluent in speaking Hindi;
- Fluency in any additional language is a plus;
- Proficient with computers and software such as Microsoft Office;
- Proficient in customer support systems and procedures: ticket / case generation and step-by-step resolution;
- Proficient in call centre systems and setups;
Should have excellent interpersonal skills;
- Exemplary customer service skills
- Should be quick in understanding customer’s problems and identifying possible solutions;
- Ability to handle demanding customers with patience and professionalism;
- Ability to handle angry, unhappy, misbehaving, offending customers tactfully. (At Aertrip, no employees is expected to give up on their dignity);
- Read from a dynamic prepared script that applies to the situation at hand
- Adjust scripts as necessary to target the individual interests of clients
- Collect customer information pertinent to business objectives, such as name, address, demographic and financial information
- As a Team Player:
- Thrive in a variable and demanding start-up environment;
- Co-ordinate with internal employees;
- Displays courteous and professional attitude;
- Take initiative;
- Learning and adapt quickly;
- Maintain a positive attitude.

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