Area Sales Manager

4 weeks ago

Bengaluru, India The Hiring Company Full time

Job Description: Area Manager – in (Bengaluru)Role SummaryThe Area Manager is responsible for managing, supervising, and overseeing the performance of several Uni‑Seoul stores/units within a specified area in Bengaluru. The role focuses on ensuring sales growth, delivering excellent customer experience, optimizing operations, managing teams, achieving brand standards, and ensuring overall profitability for the area.Key ResponsibilitiesSales & Growth• • Meet or exceed sales targets for the area.• • Plan and execute strategies to increase market share and revenue.• • Analyze sales trends, customer behavior, and identify opportunities for growth.• • Implement local promotions and partnership initiatives.Team Management & Leadership• • Recruit, train, and develop store managers and staff.• • Ensure teams are motivated and aligned with brand goals.• • Conduct regular performance appraisals, coaching and mentoring.• • Monitor staffing levels and scheduling to ensure optimal coverage.Operational Excellence• • Ensure smooth operations across all units in the area — opening/closing, cash handling, security, cleanliness, safety.• • Standardize and oversee adherence to SOPs.• • Monitor inventory levels, order replenishments, manage shrinkage and wastage.• • Maintain store presentation, visual merchandising, brand look & feel.Customer Experience• • Ensure high customer satisfaction — monitor feedback and resolve escalations quickly.• • Uphold service standards and brand promise at all touchpoints.• • Monitor and drive metrics like NPS and customer retention.Financial & P&L Management• • Control costs and manage budgets for the area.• • Ensure profitability — gross margin, operational expenses, overheads.• • Review financial reports, identify variances, and take corrective actions.Performance Monitoring & Reporting• • Track KPIs for area, stores, and staff.• • Prepare and present reports to regional management.• • Use data to identify underperforming stores and drive improvement plans.Compliance & Standards• • Ensure compliance with company policies, local laws, and safety norms.• • Maintain audit readiness and loss prevention measures.• • Ensure stores meet brand standards in appearance and hygiene.Market Insights & Competitive Analysis• • Monitor local competition, market trends, and customer preferences.• • Provide input on product mix, promotions, and pricing relevant to Bengaluru.• • Suggest location expansions or changes if applicable.Qualifications & Experience• Bachelor’s degree in Business, Retail Management, Commerce, or related field. MBA preferred.• 4–7+ years in multi-unit retail or operations management.• Strong leadership, analytical, and communication skills.• Familiarity with retail operations, inventory, visual merchandising, and cost control.Key Performance Indicators (KPIs)• • Area sales target vs actual• • Store-level profitability / Contribution margin• • Customer satisfaction & retention metrics• • Inventory turnover rates / Stock loss / Shrinkage• • Staff turnover / Retention in the area• • Quality of operations audits / compliance with brand standards• • Visual merchandising compliance• • Operational cost control (utilities, labour, overheads)Salary & Benefits (Indicative)• Salary upto 8 lacs• Performance-based incentives and bonuses• Standard employment benefits (PF, insurance, allowances)• Travel, mobile, and communication expenses

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