Senior Manager-Operations

3 days ago

Navi Mumbai, India Hexaware Technologies Full time

Role:

Looking for a Senior Manager (Telesales) in a BPO environment with extensive experience in leading telesales teams, driving revenue growth, and optimizing sales processes. The Individual will be responsible for overseeing all telesales operations, implementing strategies to meet and exceed sales targets, and ensuring the efficient functioning of the department.

Responsibilities:

  • Motivating the team to achieve / exceed goals
  • Develop and execute telesales strategies and campaigns to drive revenue growth, improve conversion rates, and enhance customer retention
  • Structured reporting and review management
  • Manage forecasting, planning, training (collaborative approach)
  • Ensure compliance (Risk / Fraud Management)
  • Revenue / Financial Management (PnL)
  • Client relationship management

Preferred candidate profile

  • Minimum 13 years of relevant work experience in BPO operations
  • Proven track record of leading successful telesales teams and achieving sales targets.
  • Strong analytical skills, with the ability to leverage data to drive performance.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong leadership and people management skills.
  • Complete understanding of dialer strategy

Perks and benefits

GLIP & Mediclaim

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