MAC Support Engineer L3

4 days ago

Delhi, India Excis Compliance ltd Full time
Job DescriptionAre you a tech enthusiast with a passion for MAC support? We are seeking an inspired

Onsite MAC Support Engineer

to oversee, monitor, and troubleshoot our computer systems. In this role, you will diagnose and resolve issues, implement software updates, monitor networks and servers, ensure data security, and optimize system performance.Role Overview:Actively monitors and reports on technology performance and usage

Contributes to the development of strategies and processes for system/application administration

Manages and enhances the current JAMF Infrastructure Management and JAMF Self-Service library

Engineers, tests, deploys, and maintains corporate image for all Mac OSX devices via JAMF

Validates new Apple hardware and provides support for imaging and troubleshooting new Mac computer deployments

Manages patching cycles and client application upgrades, and packages applications for deployment to Mac devices

Utilizes scripting to automate administrative tasks on all Mac devices, creates, and manages policies for Mac device administration

Documents procedures, communicates effectively, and provides training to downstream support teams

Offers Level 3 Mac troubleshooting and support

Migrates devices and policies from existing JAMF environments to current JAMF cloud instance

RequirementsBachelor’s degree in an IT-related field or

relevant work experience

Experience with

Jamf Pro / Jamf Cloud,

Mac

to

Active Directory

integration, and implementing Macs in an enterprise environment

Familiarity with

Okta, JAMF Connect, and JAMF Composer for deployable JAMF packages

Bash/Shell scripting skills; broad technical understanding of multi-operating system environments

Comprehensive troubleshooting skills to support MacOS and iOS in an enterprise environment

Strong written and verbal communication skills in Dutch and English

5 years VIP support experience

If you are a proactive and self-motivated

MAC Support Engineer , we want to hear from you This is an incredible opportunity to join a dynamic team and take your career to the next level.

Apply now and be a part of an exciting journey in computer system managementRequirementsMAC device management (Mac OS + iOS + Intune + JAMf) – iPhones, iPads, MAC laptops

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