Call Center Executive

3 weeks ago

Delhi, India Mahajan Imaging Full time

Preference would be given to candidates from Diagnostics Background with relevant customer centric skills and technical know-how

As a Call Center Agent , you would handle customer inquiries, provide information about pathology tests and services, and ensure a positive customer experience, potentially requiring CRM proficiency and strong communication skills. Here's a more detailed breakdown of what a Call Center Agent role at Mahajan Imaging and Labs might entail:

Key Responsibilities:

  • Answering Customer Inquiries: Respond to customer calls, emails, or other inquiries regarding pathology tests, services, and health packages.
  • Providing Information: Explain the different types of tests, their purposes, and the procedures involved.
  • Understanding Customer Needs:Actively listen to customers, understand their specific requirements, and tailor your responses accordingly.
  • Maintaining Customer Records: Keep accurate records of customer interactions and update the CRM system with relevant information.
  • Resolving Issues: Address customer concerns and complaints effectively and efficiently, striving for resolution.
  • Coordinating with Internal Departments: Collaborate with other departments (e.g., lab, billing) to ensure smooth service delivery.
  • Promoting Services: Inform customers about new tests, packages, and promotions offered by Mahajan Imaging and Labs
  • Following SOPs: Adhere to established protocols and procedures for handling customer interactions.

Skills and Qualifications:

  • Excellent Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.
  • Customer Service Orientation: A positive attitude and a commitment to providing excellent customer service.
  • Problem-Solving Skills: Ability to identify and resolve customer issues effectively.
  • Proficiency with CRM Software: Familiarity with CRM systems and their functionalities.
  • Computer Literacy: Strong typing skills and ability to navigate computer systems.
  • Knowledge of Healthcare Industry (Preferred): Experience or knowledge of the healthcare industry, particularly pathology testing, is a plus.
  • Polite and Patient Attitude: Ability to remain calm and patient even in challenging situations.
  • Ability to speak good English: Fluency in English is essential for effective communication

  • Call Center Executive

    7 days ago

    Patparganj, Delhi, Delhi, India SHARP SIGHT CENTER Full time

    Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell services when they arise - Build sustainable relationships and engage...

  • Call Center Executive

    5 days ago

    Delhi, Delhi, India SHARP SIGHT CENTER Full time

    ü Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell services when they arise - Build sustainable relationships and engage...

  • Call Center Executive

    2 weeks ago

    Delhi, India UNIMAX Full time

    Job Title- Call Center Executive- Gender Preference- Any- Number Of Vacancy- 1- Industry Area- ITES / BPO / KPO / LPO / Customer Service- Key Skills- Communication Skills,Domestic BPO,Voice Process,Outbound Process,Domestic BPO,Telecaller- Qualification- B.A, B.B.A, B.Com- Salary (Per Annum)- 2 Lac To 3 Lac- Work Experience- 1 - 3 Years- Job Requirement-...

  • Call Center Executive

    18 hours ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Call Center Executive ( Freshers & Experience )Location: Delhi ( Patel Nagar)Salary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills,...

  • Call Center Executive

    1 week ago

    Delhi, Delhi, India Astroscience Technologies pvt. Ltd. Full time

    We are seeking a dynamic and results-oriented Call Center Sales Executive to join our team. As a key member of our sales force, you will be responsible for generating leads, converting prospects into customers, and achieving sales targets. **Responsibilities**: - Outbound calling to potential customers to generate leads and sales - Effectively presenting...

  • Call Center Executive

    3 weeks ago

    Delhi, India Rational BusinesssCorporation Pvt Ltd Full time

    Job Title: Call Center Executive Company: DESMAT – Stationery & Office Products IndustryLocation: Ashok Vihar ( North Delhi)Job Type: Full-time About Us DESMAT is a reputed brand in the stationery and office products industry, offering a wide range of labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery...

  • Call Center Executive

    4 days ago

    Delhi, Delhi, India Rational BusinesssCorporation Pvt Ltd Full time ₹ 2,70,000 - ₹ 3,60,000 per year

    Job Title: Call Center ExecutiveCompany: DESMAT – Stationery & Office Products IndustryLocation: Ashok Vihar ( North Delhi)Job Type: Full-timeAbout UsDESMAT is a reputed brand in the stationery and office products industry, offering a wide range of labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery solutions....

  • Call Center Executive

    5 days ago

    Dwarka, Delhi, Delhi, India Centre For Sight Full time

    **Centre for Sight is hiring for the below Position.** About The Company - Founded in 1996, its an group of Eye Hospital with a wide-reaching network of 85+ eye care centers nationwide, we make top-quality eye health services accessible to all. Post - Call Centre Executive Experience - atleast 3 Years Outbound/Inbound Calling Experience in...

  • Call Center Executive

    2 weeks ago

    New Delhi, India Fabrocare Health Private Limited Full time

    Fabrocare Health Private Limited, is a healthcare company and a diagnostics lab. We have our own in-house call center for customer connect. We are Hiring for Call Center Executives (20), Freshers & Experienced, Decent Salary, Huge Incentives, Day Shift Only, undergrads can also apply. Salary 10k to 25k, **Job Types**: Full-time, Regular / Permanent,...

  • Call Center Executive

    2 weeks ago

    Delhi, Delhi, India Rezoni Full time

    **Employer Information**: - Contact Name: Ritvik Bansal - Contact Number: 9650836836 **Position**: Call Center / Customer Support Executive **Location**: Lajpat Nagar, South Delhi, New Delhi 110024 **Work Type**: Work from Office **Responsibilities**: - Call customers to convert them to purchase from us. - Call customers who have already purchased but...