Call Center Executive

21 hours ago

Delhi, India Mahajan Imaging Full time

Preference would be given to candidates from Diagnostics Background with relevant customer centric skills and technical know-how

As a Call Center Agent , you would handle customer inquiries, provide information about pathology tests and services, and ensure a positive customer experience, potentially requiring CRM proficiency and strong communication skills. Here's a more detailed breakdown of what a Call Center Agent role at Mahajan Imaging and Labs might entail:

Key Responsibilities:

  • Answering Customer Inquiries: Respond to customer calls, emails, or other inquiries regarding pathology tests, services, and health packages.
  • Providing Information: Explain the different types of tests, their purposes, and the procedures involved.
  • Understanding Customer Needs:Actively listen to customers, understand their specific requirements, and tailor your responses accordingly.
  • Maintaining Customer Records: Keep accurate records of customer interactions and update the CRM system with relevant information.
  • Resolving Issues: Address customer concerns and complaints effectively and efficiently, striving for resolution.
  • Coordinating with Internal Departments: Collaborate with other departments (e.g., lab, billing) to ensure smooth service delivery.
  • Promoting Services: Inform customers about new tests, packages, and promotions offered by Mahajan Imaging and Labs
  • Following SOPs: Adhere to established protocols and procedures for handling customer interactions.

Skills and Qualifications:

  • Excellent Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.
  • Customer Service Orientation: A positive attitude and a commitment to providing excellent customer service.
  • Problem-Solving Skills: Ability to identify and resolve customer issues effectively.
  • Proficiency with CRM Software: Familiarity with CRM systems and their functionalities.
  • Computer Literacy: Strong typing skills and ability to navigate computer systems.
  • Knowledge of Healthcare Industry (Preferred): Experience or knowledge of the healthcare industry, particularly pathology testing, is a plus.
  • Polite and Patient Attitude: Ability to remain calm and patient even in challenging situations.
  • Ability to speak good English: Fluency in English is essential for effective communication

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