Process Trainer

Job Title: Process Trainer – US Department
Location: Ahmedabad, Indore, Trivandrum
Department: Learning & Development / Operations
Reports To: Manager – Training & Quality / Head of US Operations
Company Overview
Paperchase is a specialist hospitality accounting and consultancy firm serving restaurants, hotels, cafés, and hospitality brands worldwide.
We focus on financial reporting, bookkeeping, payroll, analytics, and advisory services tailored for the hospitality sector.
We have a significant presence in the US, supporting multiple hospitality locations with our financial operations and accounting expertise.
Role Overview
As a Process Trainer – US Department , you will be responsible for designing, implementing, and delivering training programs for new hires and existing staff handling US accounts and processes. You will ensure the US team (and shared-services teams) follow standard operating procedures (SOPs), maintain high process quality, and continuously improve training effectiveness. You’ll act as a bridge between operations, quality, and training functions.
Key Responsibilities
Analyze existing US processes & create training modules (classroom, virtual, e-learning) aligned with operational needs
Conduct training sessions for new recruits and refresher trainings for existing employees
Develop job aids, process documentation, checklists, quick reference guides, and training collateral
Monitor trainee performance during and after training; carry out assessments and knowledge checks
Collect feedback, analyze training effectiveness via metrics (accuracy, turnaround time, error rates)
Collaborate with process owners, SMEs, operations managers to keep training content current and aligned with process changes
Participate in process audits, quality reviews, and identify learning gaps
Mentor and support new trainers (train-the-trainer approach)
Recommend and implement continuous improvements in training delivery and content format
Coordinate rollouts of process updates and ensure effective change management
Maintain training schedules, attendance tracking, and training logs
Provide periodic reports to management on training impact, KPIs, and improvements
Qualifications & Skills
Education: Bachelor’s degree in Commerce, Business, Finance, or related field
Experience: 3–5 years in training or process-facing roles, preferably in outsourced finance / accounting / BPO environment
Experience with US accounting / finance processes (GAAP, US payroll, queuing systems, etc.) is a plus
Excellent communication skills (spoken & written) in English
Strong interpersonal skills and ability to engage with cross-functional teams
Proficiency in training tools, LMS, virtual platforms (Zoom, Teams), and MS Office (Excel, PowerPoint)
Good analytical skills, ability to interpret process metrics and draw insights
Attention to detail, patience, adaptability, and willingness to coach
Ability to work overlapping US hours (shift flexibility)
Prior experience in hospitality finance / accounting domain is a plus
Key Performance Indicators (KPIs)
Trainee onboarding success rate (first time pass / accuracy)
Reduction in error rate for US processes post-training
Average time to competency for trainees
Feedback scores / training evaluation ratings
Process compliance & audit results
Number of process improvements suggested / adopted via training inputs
Reporting & Stakeholders
You will coordinate closely with:
US Operations / Process Leads
Quality Assurance / Process Auditors
Learning & Development / Training managers
Team Leads / Supervisors

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