Process Trainer

16 hours ago

Ahmedabad, India Paperchase Accountancy (GDC) Full time

Job Title: Process Trainer – US DepartmentLocation: Ahmedabad, Indore, TrivandrumDepartment: Learning & Development / OperationsReports To: Manager – Training & Quality / Head of US OperationsCompany OverviewPaperchase is a specialist hospitality accounting and consultancy firm serving restaurants, hotels, cafés, and hospitality brands worldwide.We focus on financial reporting, bookkeeping, payroll, analytics, and advisory services tailored for the hospitality sector.We have a significant presence in the US, supporting multiple hospitality locations with our financial operations and accounting expertise.Role OverviewAs a Process Trainer – US Department , you will be responsible for designing, implementing, and delivering training programs for new hires and existing staff handling US accounts and processes. You will ensure the US team (and shared-services teams) follow standard operating procedures (SOPs), maintain high process quality, and continuously improve training effectiveness. You’ll act as a bridge between operations, quality, and training functions.Key ResponsibilitiesAnalyze existing US processes & create training modules (classroom, virtual, e-learning) aligned with operational needsConduct training sessions for new recruits and refresher trainings for existing employeesDevelop job aids, process documentation, checklists, quick reference guides, and training collateralMonitor trainee performance during and after training; carry out assessments and knowledge checksCollect feedback, analyze training effectiveness via metrics (accuracy, turnaround time, error rates)Collaborate with process owners, SMEs, operations managers to keep training content current and aligned with process changesParticipate in process audits, quality reviews, and identify learning gapsMentor and support new trainers (train-the-trainer approach)Recommend and implement continuous improvements in training delivery and content formatCoordinate rollouts of process updates and ensure effective change managementMaintain training schedules, attendance tracking, and training logsProvide periodic reports to management on training impact, KPIs, and improvementsQualifications & SkillsEducation: Bachelor’s degree in Commerce, Business, Finance, or related fieldExperience: 3–5 years in training or process-facing roles, preferably in outsourced finance / accounting / BPO environmentExperience with US accounting / finance processes (GAAP, US payroll, queuing systems, etc.) is a plusExcellent communication skills (spoken & written) in EnglishStrong interpersonal skills and ability to engage with cross-functional teamsProficiency in training tools, LMS, virtual platforms (Zoom, Teams), and MS Office (Excel, PowerPoint)Good analytical skills, ability to interpret process metrics and draw insightsAttention to detail, patience, adaptability, and willingness to coachAbility to work overlapping US hours (shift flexibility)Prior experience in hospitality finance / accounting domain is a plusKey Performance Indicators (KPIs)Trainee onboarding success rate (first time pass / accuracy)Reduction in error rate for US processes post-trainingAverage time to competency for traineesFeedback scores / training evaluation ratingsProcess compliance & audit resultsNumber of process improvements suggested / adopted via training inputsReporting & StakeholdersYou will coordinate closely with:US Operations / Process LeadsQuality Assurance / Process AuditorsLearning & Development / Training managersTeam Leads / Supervisors

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