Process Trainer

Job Title: Process Trainer – US DepartmentLocation: Ahmedabad, Indore, TrivandrumDepartment: Learning & Development / OperationsReports To: Manager – Training & Quality / Head of US OperationsCompany OverviewPaperchase is a specialist hospitality accounting and consultancy firm serving restaurants, hotels, cafés, and hospitality brands worldwide.We focus on financial reporting, bookkeeping, payroll, analytics, and advisory services tailored for the hospitality sector.We have a significant presence in the US, supporting multiple hospitality locations with our financial operations and accounting expertise.Role OverviewAs a Process Trainer – US Department , you will be responsible for designing, implementing, and delivering training programs for new hires and existing staff handling US accounts and processes. You will ensure the US team (and shared-services teams) follow standard operating procedures (SOPs), maintain high process quality, and continuously improve training effectiveness. You’ll act as a bridge between operations, quality, and training functions.Key Responsibilities- Analyze existing US processes & create training modules (classroom, virtual, e-learning) aligned with operational needs- Conduct training sessions for new recruits and refresher trainings for existing employees- Develop job aids, process documentation, checklists, quick reference guides, and training collateral- Monitor trainee performance during and after training; carry out assessments and knowledge checks- Collect feedback, analyze training effectiveness via metrics (accuracy, turnaround time, error rates)- Collaborate with process owners, SMEs, operations managers to keep training content current and aligned with process changes- Participate in process audits, quality reviews, and identify learning gaps- Mentor and support new trainers (train-the-trainer approach)- Recommend and implement continuous improvements in training delivery and content format- Coordinate rollouts of process updates and ensure effective change management- Maintain training schedules, attendance tracking, and training logs- Provide periodic reports to management on training impact, KPIs, and improvementsQualifications & Skills- Education: Bachelor’s degree in Commerce, Business, Finance, or related field- Experience: 3–5 years in training or process-facing roles, preferably in outsourced finance / accounting / BPO environment- Experience with US accounting / finance processes (GAAP, US payroll, queuing systems, etc.) is a plus- Excellent communication skills (spoken & written) in English- Strong interpersonal skills and ability to engage with cross-functional teams- Proficiency in training tools, LMS, virtual platforms (Zoom, Teams), and MS Office (Excel, PowerPoint)- Good analytical skills, ability to interpret process metrics and draw insights- Attention to detail, patience, adaptability, and willingness to coach- Ability to work overlapping US hours (shift flexibility)- Prior experience in hospitality finance / accounting domain is a plusKey Performance Indicators (KPIs)- Trainee onboarding success rate (first time pass / accuracy)- Reduction in error rate for US processes post-training- Average time to competency for trainees- Feedback scores / training evaluation ratings- Process compliance & audit results- Number of process improvements suggested / adopted via training inputsReporting & StakeholdersYou will coordinate closely with:- US Operations / Process Leads- Quality Assurance / Process Auditors- Learning & Development / Training managers- Team Leads / Supervisors