Process Trainer

2 days ago

Ahmedabad, Gujarat, India Paperchase Accountancy (GDC) Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Title:
Process Trainer – US Department

Location:
Ahmedabad, Indore, Trivandrum

Department:
Learning & Development / Operations

Reports To:
Manager – Training & Quality / Head of US Operations

Company Overview

Paperchase is a specialist hospitality accounting and consultancy firm serving restaurants, hotels, cafés, and hospitality brands worldwide.

We focus on financial reporting, bookkeeping, payroll, analytics, and advisory services tailored for the hospitality sector.

We have a significant presence in the US, supporting multiple hospitality locations with our financial operations and accounting expertise.

Role Overview

As a
Process Trainer – US Department
, you will be responsible for designing, implementing, and delivering training programs for new hires and existing staff handling US accounts and processes. You will ensure the US team (and shared-services teams) follow standard operating procedures (SOPs), maintain high process quality, and continuously improve training effectiveness. You'll act as a bridge between operations, quality, and training functions.

Key Responsibilities

  • Analyze existing US processes & create training modules (classroom, virtual, e-learning) aligned with operational needs
  • Conduct training sessions for new recruits and refresher trainings for existing employees
  • Develop job aids, process documentation, checklists, quick reference guides, and training collateral
  • Monitor trainee performance during and after training; carry out assessments and knowledge checks
  • Collect feedback, analyze training effectiveness via metrics (accuracy, turnaround time, error rates)
  • Collaborate with process owners, SMEs, operations managers to keep training content current and aligned with process changes
  • Participate in process audits, quality reviews, and identify learning gaps
  • Mentor and support new trainers (train-the-trainer approach)
  • Recommend and implement continuous improvements in training delivery and content format
  • Coordinate rollouts of process updates and ensure effective change management
  • Maintain training schedules, attendance tracking, and training logs
  • Provide periodic reports to management on training impact, KPIs, and improvements

Qualifications & Skills

  • Education:
    Bachelor's degree in Commerce, Business, Finance, or related field
  • Experience:
    3–5 years in training or process-facing roles, preferably in outsourced finance / accounting / BPO environment
  • Experience with US accounting / finance processes (GAAP, US payroll, queuing systems, etc.) is a plus
  • Excellent communication skills (spoken & written) in English
  • Strong interpersonal skills and ability to engage with cross-functional teams
  • Proficiency in training tools, LMS, virtual platforms (Zoom, Teams), and MS Office (Excel, PowerPoint)
  • Good analytical skills, ability to interpret process metrics and draw insights
  • Attention to detail, patience, adaptability, and willingness to coach
  • Ability to work overlapping US hours (shift flexibility)
  • Prior experience in hospitality finance / accounting domain is a plus

Key Performance Indicators (KPIs)

  • Trainee onboarding success rate (first time pass / accuracy)
  • Reduction in error rate for US processes post-training
  • Average time to competency for trainees
  • Feedback scores / training evaluation ratings
  • Process compliance & audit results
  • Number of process improvements suggested / adopted via training inputs

Reporting & Stakeholders

You will coordinate closely with:

  • US Operations / Process Leads
  • Quality Assurance / Process Auditors
  • Learning & Development / Training managers
  • Team Leads / Supervisors

  • Process Trainer

    9 hours ago

    Ahmedabad, Gujarat, India IMS Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company name:IMS Group - Interactive Manpower Solutions Pvt Ltd.Role:Process TrainerDivision:Learning & DevelopmentLocation:Ahmedabad - Onsite.Mission:The Process Trainer is responsible for ensuring the effective training and development of new hires and internal staff, contributing to the enhancement of organizational skills and competencies. The role...

  • Sales Trainer

    1 week ago

    Ahmedabad, Gujarat, India Shaadi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Process Trainer – Market DevelopmentWhat's the gig?Think of yourself as the coach of our Market Development squad. Your mission? Transform fresh talent into confident, customer-winning sales stars. You'll design smart training programs, keep the energy high, and make learning feel less like "class" and more like "unlocking superpowers." What you'll...

  • Accounts Trainer

    1 week ago

    Ahmedabad, Gujarat, India QX Global Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Team Leader Trainer – Management AccountsAbout Us QX Global Group is recognized as a Great Place to Work and is dedicated to fostering an inclusive and diverse workplace. We are committed to innovation and continuous improvement, driving us towards operational excellence and market leadership. For more details about QX, you may want to visit our website...

  • We are hiring a Trainer in Ahmedabad

    1 week ago

    Ahmedabad, Gujarat, India Mspire Ventures Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Description:We are hiring a Trainer in Ahmedabad.Job Title: Trainer – Manufacturing IndustryLocation: Vatva GIDC, AhmedabadJob Timing: 9:00 AM - 7:00 PM | 6 Days WorkingSalary: ₹20,000 - ₹25,000 per month Key Responsibilities:Develop and deliver training programs on manufacturing processes, equipment handling, and workplace safety.Create training...

  • Field Trainer

    10 hours ago

    Ahmedabad, Gujarat, India REBEL FOODS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the company:We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status...

  • Technical Trainer

    1 week ago

    Ahmedabad, Gujarat, India Inventyv Software Services Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Experience: 3+ YearsQualification: B.E. / B.Tech. / BCA / MCA / M.Tech.Work Location: Ahmedabad (Inventyv Software Services Pvt. Ltd.)Skill Requirements:● Proven 3+ years of experience as a Technical Trainer or a Training Specialist or a similar role● Portfolio of conducting multiple training events in the corporate environment● Excellent written,...

  • Sales Trainer

    4 days ago

    Ahmedabad, Gujarat, India Policybazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Process Trainer(Male Candidates who can travel for 15- 20days in a month)Location AhmedabadExperience 3+ Years of experience (15 to 20 Days of travelling within Gujrat)Job Responsibilities:Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.Coordinate training schedule, set...

  • Process Executive – Learning

    1 week ago

    Ahmedabad, Gujarat, India Dsoft Innovations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dsoft is looking for a proactive and enthusiastic Process Executive - Learning & Development (L&D) to support training and capability-building initiatives across the organization. The role will focus on conducting employee on boarding, coordinating training sessions, supporting content creation, and maintaining records to strengthen a culture of continuous...

  • Soft Skill Trainer

    2 days ago

    Ahmedabad, Gujarat, India Maxme Full time

    Company DescriptionFounded by Renata Sguario in 2019, Maxme is a Melbourne, Australia based company expert in human skill development. We've developed a range of tech-enabled products & programs designed to equip people with the critical human (soft) skills they need to realise their potential in work and life.From our gamified app Hodie; fully-curated...

  • Hiring Soft Skills

    2 weeks ago

    Ahmedabad, Gujarat, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings We are Hiring Trainers Train new hires and existing ones to enhance communication skills, soft skills, phone etiquette, customer serviceConduct Training need identification & analysis to program the modules as per the process needs Required Candidate profileExcellent communications & presentation skills (oral and written), as well as the ability...