Assistant Manager

4 weeks ago

Bengaluru, India Wipro Full time
We are seeking a skilled and detail-oriented candidate with experience in maps. The ideal candidate will have a strong background in people management, client management and GIS/Navigation/Map making experience.

Qualifications, requirement and skills:Should possess Minimum 3 Years experience in Maps & Navigation Product Experience (City Delivery)Should possess knowledge/Experience in QGISHigh Navigation analytical skillsShould possess experience in Map Routing DiagnosticShould possess knowledge on Maps ETA CalculationShould have experience in Trip AnalysisGood Interpersonal skills with good problem-solving approach.Excellent verbal & written communication & presentation skillsNeed to have sound customer service skills and soft skills with prime focus being on customer satisfactionGood working knowledge of computer i.e., google sheets/Doc/ slides, MS-Office, Operating Systems, internet services & Online toolsExcellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skillsAbility to exercise managerial judgment and perform as a mentorAbility to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skillsLeadership skills / Team Management SkillsKnowledge of Client and end user requirement (Before starting floor management).Basic understanding and ability to trouble shoot issues and implement change as neededBasic knowledge of forecasting and scheduling techniques, operation policies and procedures and MISAbility to drive results against SLA performance indicators"

Roles & Responsibilities:Should deliver analysis withing the expected TAT.Should deliver accurate analysis summary for the analysis and ETA Calculation within the time.Process documentation and SOP creations for every analysisShould understand nuances of end productShould train, develop and upskill subject matter experts and operators on every new analysis and drive the quality from the day 1Should monitor service levels, making appropriate decisions, responsible for the daily monitoring of quality and production.Provide performance feedback to the associates as and when needed / Conduct weekly reviews of individuals and teamsAssume administrative responsibilities in the absence of the operation managerWork direction and development for a team of associatesAnalysis outcome has to be presented to the customer and the stakeholder

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