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Assistant Store Manager

2 months ago

Bengaluru, India Wakeup India Full time

Job Summary:

The Assistant Store Manager plays a key role in supporting the Store Manager in the daily operations of the mattress and furniture showroom. This role involves overseeing sales activities, managing staff, maintaining store standards, and ensuring exceptional customer service. The Assistant Store Manager will help drive sales growth, assist with inventory management, and ensure the store meets performance and operational goals. This role is vital in ensuring a smooth flow of operations and providing leadership in the absence of the Store Manager.


Key Responsibilities:

  • Sales Support and Leadership:
  • Assist the Store Manager in executing sales strategies to achieve and exceed sales targets.
  • Act as a sales leader, engaging customers, closing sales, and supporting the sales team in meeting individual and team goals.
  • Monitor daily sales activities, providing feedback and coaching to sales staff to improve performance.
  • Customer Service Management:
  • Ensure that all customers receive excellent service and a high-quality shopping experience.
  • Handle escalated customer inquiries and complaints in a timely and professional manner.
  • Support staff in creating a positive and customer-centric environment.
  • Staff Supervision and Training:
  • Assist in recruiting, training, and developing store staff.
  • Supervise staff in the Store Manager’s absence, ensuring that daily tasks are completed efficiently.
  • Monitor staff performance, conduct regular evaluations, and provide guidance to enhance productivity.
  • Operational Efficiency:
  • Oversee daily operations, including opening and closing procedures, cash handling, and store maintenance.
  • Ensure the showroom is clean, well-organized, and aligned with company merchandising standards.
  • Collaborate with the Store Manager to create staff schedules and ensure optimal staffing during peak hours.
  • Inventory and Stock Management:
  • Assist with inventory management, including stock ordering, receiving, and organizing.
  • Conduct regular stock checks and help with maintaining inventory records to ensure accuracy.
  • Work closely with the Store Manager to address stock shortages or surpluses and coordinate with suppliers.
  • Merchandising and Marketing Support:
  • Help implement in-store promotions and marketing campaigns as directed by the Store Manager.
  • Ensure product displays are visually appealing and aligned with company standards.
  • Monitor market trends and customer preferences to provide input for store promotions.



Requirements:

  • Education: Bachelor’s degree in Business, Retail Management, or related field preferred).
  • Experience: 2-3 years of retail experience, with at least 1-2 years in a supervisory role (experience in the mattress or furniture industry is a plus).
  • Skills:
  • Strong leadership and team-building skills.
  • Excellent communication and customer service skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency with retail software and POS systems.
  • Problem-solving skills and attention to detail.
  • Other Qualifications:
  • Flexibility to work on weekends, holidays, and varying shifts.
  • Strong organizational skills and the ability to manage inventory efficiently.



Compensation and Benefits:

  • Competitive salary with performance-based incentives.
  • Opportunities for advancement within the company.