Senior Manager Student Experience

3 weeks ago

gurgaon, India Coding Ninjas Full time
A little bit about us
Founded in 2016, Coding Ninjas is one of the largest online coding EdTech companies in India. Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry. We teach 50,000+ students annually through our online platform with an aim to help college students and working professionals upskill themselves for rewarding employment prospects.
Coding Ninjas was founded by Ankush Singla, Kannu Mittal and Dhawal Parate, dawning from an educational background of IITs and Stanford who bring onboard their rich working experience in companies like Amazon, Facebook, Cars24, and other top startups in India. As pioneers in EdTech, we are continuously working on curating student-centric learning programs and are progressing towards becoming the de facto coding education company in India.
The company has raised more than 22 Million USD till date and is a subsidiary of InfoEdge (Naukri.com, IIMJobs, Jeevansathi,etc.) with the latter, acquiring a majority stake in Coding Ninjas.
With our exhaustive learning programs, 1:1 mentor support for effective doubt resolution and over 400+ doubts being resolved per hour, our focus lies on crafting learning experiences that equip candidates with learning, application and demonstration of capabilities in the software development domain.
A lot more about you
You will play a pivotal role in shaping the learning journey of students in the bootcamp courses. Your mission will be to ensure high student engagement and satisfaction throughout the course, leading to improved retention and successful outcomes. You will lead a team dedicated to providing outstanding support and motivation to students, managing feedback, and implementing both long-term and short-term actionable to enhance the overall student experience.
Responsibilities
Lead and manage the student experience team- oversee a team responsible for student support, motivation, and engagement during the learning journey of a student. Ensure the team performs to high standards and meets organisational goals
Implement robust mechanisms for collecting and analysing student feedback. Use insights to make strategic improvements in the product and student interactions
Design and implement initiatives to keep students motivated and engaged throughout their learning journey, especially during challenging periods
Act as a point of escalation for resolving conflicts and issues affecting student satisfaction and progress
Develop and execute strategies to monitor, analyse and improve student completion rates
Define the team KPIs and goals aligned with the organisational goals
Maintain effective communication with the cross-team leads and management to ensure alignment with overall student goals
Continually seek innovative ways to enhance the student experience, incorporating new technologies and methodologies as appropriate
Requirements
Minimum Of 5 years experience in Ed-tech related to student experience role
Strong leadership and people management skills
Excellent communication and interpersonal skills
Proven ability to analyse data and use insights to improve processes and outcomes
High Degree of empathy and understanding of student needs
Job Location: Gurgaon (in-office)

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