Senior Manager User Experience

1 month ago

Gurgaon, India MakeMyTrip Full time

Job Location: Gurgaon
Work Experience: 10-14 years

Helping India go places
We’re an OTA - an Online Travel Agency, that has been helping India go places. For over 21 years we have grown to be one of the most loved and most used travel brand in India. We love travel and our commitment to offsetting carbon has had us plant over a million trees to, contribute to waste recycling in tourist spots and donate for numerous other causes. Listed on NASDAQ, MakeMyTrip has been an unicorn when the word was not even in common parlance.

Design at MakeMyTrip
Product Design and User Research at MakeMyTrip and Goibibo has moved front and center in the journey of developing and defining Products, services, and ecosystems. From an also-ran in the design department – we have emerged as one of India’s largest and amongst its very best. Our Design system – Cosmos, has been adapted and adopted across devices, platforms, and now even geographies and languages. We are proud of our diverse teams, multiple languages and locations – and depth and breadth of skill sets. We tackle numerous, multi-layered, and complex problems for our many users – travelers, hoteliers, and travel agents. And we support the community through conferences like UX Now. It’s a great place to learn from each other, grow and explore many diverse opportunities. And did we say – we love to travel?

Looking for fellow travelers Is that you?
We’re looking for a Manager/Senior Manager/AD, User experience – who can balance thoughtfulness with agility, product and business understanding with craftsmanship and attention to detail. You’ll be working in a fast-paced environment and see your designs move from idea to the hands of many million users. You’ll get real-time feedback – learn and grow And if you love travel, you’ll love what we do.

What you’ll be doing:
You will manage and lead a team of UX professionals, fostering a collaborative and high-performing work environment. This includes hiring and developing talent, assigning responsibilities, and providing guidance and mentorship to ensure the team‘s success.
You will champion a user-centric approach to design, ensuring that the needs, preferences, and behaviors of users are at the forefront of the design process. This involves conducting user research, gathering insights, and translating them into effective and intuitive user experiences.
You will develop UX strategies and plans that align with business objectives and target audience needs. This includes identifying opportunities for improvement, defining UX goals, and mapping out the steps required to achieve them.
You will collaborate closely with cross-functional teams, stakeholders, and executives to understand business requirements, gather feedback, and align UX efforts with overall product or service development. Effective communication and stakeholder management will be crucial in driving successful UX outcomes.
You will oversee the design and prototyping process, ensuring the creation of visually appealing and user-friendly interfaces. This involves providing guidance on interaction design, information architecture, and visual aesthetics to deliver exceptional user experiences.
You will drive a culture of continuous improvement within the UX team and across the organization. This includes staying updated with industry trends, emerging technologies, and best practices to innovate and enhance the user experience.

What you’ll bring to the team:
Leadership and Strategy: You have a strong ability to provide strategic direction and leadership in the field of user experience. You can develop and articulate a clear vision for UX initiatives, aligning them with broader organisational goals and ensuring they are integrated into the overall product or service strategy.
User-Centric Approach: You are dedicated to placing the needs and preferences of users at the center of the design process. You can ensure the final product meets the expectations and requirements of the target audience.
Team Management and Collaboration: With your experience in managing UX teams, you excel in fostering a collaborative and productive work environment. You are skilled in building and nurturing cross-functional relationships, collaborating with stakeholders, and facilitating effective communication between designers, developers, and other teams.
UX Design and Prototyping: You possess a deep understanding of UX design principles, interaction design, and information architecture. You can guide the team in creating intuitive and visually appealing user interfaces, wireframes, and prototypes, ensuring the final product delivers an exceptional user experience.
UX Process and Methodologies: You are well-versed in various UX methodologies and can establish streamlined UX processes and workflows that optimize efficiency and quality, ensuring timely delivery of high-quality user experiences.
UX Research and Metrics: You can leverage analytics tools, user feedback, and user testing to continuously improve the user experience, measure success, and make data-driven decisions.
Industry Trends and Innovation: You stay updated with the latest trends, best practices, and emerging technologies in the UX field. You bring innovative ideas and approaches to the table, driving continuous improvement and pushing the boundaries of user experience design.

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