Student Support Lead
2 months ago
Position Overview:
We’re scouting for an empathetic, strategic, and visionary Student Support Lead.
This role is pivotal in ensuring every student's journey, from enrollment to internship until successful job placements becomes seamless, rewarding, and transformative.
Key Responsibilities:
Developing student support policies (admission policy, scholarship policy, code of conduct, grievances, technology usage policy etc.
Planning and executing the orientation program to acquaint new students with campus resources, policies, and academic expectations
Develop and maintain comprehensive administrative policies that prioritize student welfare, code of conduct, academic success, and a supportive learning environment within the online university community
Define and adherence to SLAs on student support process
Designing MIS to have 360 view of Student support system and work with technical Team to finalize them
Design course and semester surveys to get student feedback with a view to enhance student centric student support services
Create process governance on communication on Tuition Fee reminders/Policy updates/course upgrades to students.
Ensure that student records are up-to-date and compliant with Saras AI policies and regulations.
Work closely with SARAS AI leadership team to ensure compliance adherence at every touchpoint of student journey.
Ensure Student Support initiatives are well managed and executed on students’ community platform to enable Peer to Peer Learning
Closely work with IT team for Functional validation of new Student support community platform, student Information System
Assistance to students with inquiries and issues using email, phone and chat.
Provide and facilitate training to admin executive team members.
Ensure seamless student experience by designing and implementing new processes.
Ensure the best student satisfaction score in the online university model
Coordinating with academic departments and faculty to ensure alignment between enrolment and academic requirements
Manage team of operational and admin executives to help them deliver their best to support students
Continuously identifying opportunities to streamline administrative processes and improve the overall efficiency of operations.
Manage and maintain relationships with alumni through various channels such as email, social media, events, and alumni networks.
Maintaining accurate and up-to-date records of alumni contact information, employment status, and other relevant Alumni within students’ community platform
Managing alumni events, guest lectures, reunions, webinars, and networking opportunities to foster connections between alumni and current students for experience-based learning
Gathering feedback from alumni through surveys and other methods to assess satisfaction, identify areas for improvement,
Analysing alumni engagement metrics, and other initiatives to assess the effectiveness of alumni programs and continuous improvement
Work closely with Student Success Coaches, Teaching Assistants to understand student needs and facilitate Alumni engagement
Qualification and Skills Required:
Bachelor's degree with atleast 5-7 years as student support role in Edtech space.
Experience in online education on student support roles is highly desirable.
Excellent oral and written communication skills
Excellent Listening and strong interpersonal skills with the ability to build rapport with India and International students
Demonstrated ability to work independently and collaboratively in a remote team environment
Familiarity with online learning (LMS) and global community platforms for students
Passion for helping students succeed and commitment to their academic growth
Proficiency in using spreadsheets or data management tools to analyse and interpret student data.
Leadership qualities to oversee and guide a team of student support staff.
Awareness of and sensitivity to cultural differences and diversity within the student population
Why Join Us:
Be the guiding light: Make a real difference in the lives of students by helping them achieve their academic and professional aspirations.
Continuous growth opportunities: Expand your knowledge and skills through professional development programs and mentorship opportunities.
Impact the future of education: Be a part of a groundbreaking initiative that is shaping the future of education.
-
Student Support Officer
2 months ago
Gurgaon, India ApplyBoard Full timeThe Opportunity: What you’ll be doing every day: - Represent the ApplyBoard brand to promote ApplyBoard services- Follow up on leads promptly to increase international student engagement at ApplyBoard- Understand prospective students' needs and counsel them on schools and programs in ApplyBoard’s key markets- Support international students through the...
-
Team Lead
2 months ago
gurgaon, India Coding Ninjas Full timeA little bit about usFounded in 2016, Coding Ninjas is one of the largest online coding EdTech companies in India. Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry. We teach 50,000+ students annually through our online platform with an aim to help college students and working...
-
Student Counselling and Support Internship
2 months ago
Gurgaon, Haryana, India Internshala Trainings Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Work on being the first point of contact for general queries to users' services by phone calls and emails and create positive relationships to convert them into upsell leads and brand ambassadors2. Work on the ownership and management of students' inquiry and identify,...
-
Student Counselling and Support Internship
2 months ago
Gurgaon, Haryana, India Internshala Trainings Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Work on being the first point of contact for general queries to users' services by phone calls and emails and create positive relationships to convert them into upsell leads and brand ambassadors2. Work on the ownership and management of students' inquiry and identify,...
-
Student Counselling and Support Internship
3 weeks ago
Gurgaon, Haryana, India Internshala Trainings Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Work on being the first point of contact for general queries to users' services by phone calls and emails and create positive relationships to convert them into upsell leads and brand ambassadors2. Work on the ownership and management of students' inquiry and identify,...
-
Student Counselling and Support Internship
3 weeks ago
Gurgaon, Haryana, India Internshala Trainings Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Work on being the first point of contact for general queries to users' services by phone calls and emails and create positive relationships to convert them into upsell leads and brand ambassadors2. Work on the ownership and management of students' inquiry and identify,...
-
Student Visa
2 months ago
Gurgaon, India Rmotive Services Full timeWe are looking for a dedicated, compassionate student counselor to join our educational department. The responsibilities of the student counselor include supporting the emotional and professional growth of students, developing and monitoring counseling support programs, and providing educational and vocational guidance. To be a successful student counselor,...
-
Senior Manager Student Experience
6 days ago
Gurgaon, Haryana, India Coding Ninjas Full timeA little bit about usFounded in 2016, Coding Ninjas is one of the largest online coding EdTech companies in India. Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry. We teach 50,000+ students annually through our online platform with an aim to help college students and working...
-
Senior Manager Student Experience
3 weeks ago
gurgaon, India Coding Ninjas Full timeA little bit about usFounded in 2016, Coding Ninjas is one of the largest online coding EdTech companies in India. Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry. We teach 50,000+ students annually through our online platform with an aim to help college students and working...
-
Senior Manager Student Experience
6 days ago
Gurgaon, Haryana, India Coding Ninjas Full timeA little bit about usFounded in 2016, Coding Ninjas is one of the largest online coding Ed Tech companies in India.Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry.We teach 50,000+ students annually through our online platform with an aim to help college students and working...
-
Student Counselor
2 weeks ago
Gurgaon, India SIEC Education Pvt Ltd Full timeJob description - Student Counsellor - Coordinating with the clients/students to collect their documents, and check the authenticity of their documents, convert them into a folder. - Supporting and guiding the students throughout their admission process by taking their queries. - Tell them about the entry level requirements of colleges and universities in...
-
Student Success Coach
5 days ago
gurgaon, India Saras AI Full timePosition Overview:We’re scouting for an empathetic, strategic, and visionary Student Success Coach.This role is pivotal in ensuring every student's journey, from enrollment to internship until successful job placements becomes seamless, rewarding, and transformative.Key Responsibilities:Assist students to help them identify their Core values, strengths,...
-
Customer Support Executive
3 weeks ago
Gurgaon, India Lead Infotech Full time**JOB DESCRIPTION-** **POSITION -** Associate - Customer Delight **ROLE -** Individual Contributor **LANGUAGE REQUIRED -** English + Hindi/Tamil/Kannada/Spanish **WORK LOCATION - **Suncity Success Tower, Sector 65, Gurugram **WORKDAYS -** 6 days’ Work from Office (Rotational WO’s & Shifts) **SHIFT TIMINGS -** 24 - 7 **NOTICE PERIOD - **Immediate...
-
Urgent: Student Success Coach
6 days ago
Gurgaon, Haryana, India Saras AI Full timePosition Overview:We're scouting for an empathetic, strategic, and visionary Student Success Coach.This role is pivotal in ensuring every student's journey, from enrollment to internship until successful job placements becomes seamless, rewarding, and transformative.Key Responsibilities: Assist students to help them identify their Core values, strengths, and...
-
Student Success Intern
2 months ago
Gurgaon, Haryana, India Internshala Trainings Full timeAbout the internship:Our newly launched product line placement guarantee courses (PGC) is an exciting next step in that direction. PGCs are in-depth, rigorous, online specializations that prepare students for an internship/job in that domain. For this new product line, we are looking to set up the world's best program delivery and user engagement team - a...
-
Student Success Internship
1 month ago
Gurgaon, Haryana, India Internshala Trainings Full timeAbout the internship:Our newly launched product line placement guarantee courses (PGC) is an exciting next step in that direction. PGCs are in-depth, rigorous, online specializations that prepare students for an internship/job in that domain. For this new product line, we are looking to set up the world's best program delivery and user engagement team - a...
-
Student Success Internship
6 days ago
Gurgaon, Haryana, India Internshala Trainings Full timeAbout the internship:Our newly launched product line placement guarantee courses (PGC) is an exciting next step in that direction. PGCs are in-depth, rigorous, online specializations that prepare students for an internship/job in that domain. For this new product line, we are looking to set up the world's best program delivery and user engagement team - a...
-
Student Success Internship
3 weeks ago
Gurgaon, Haryana, India Internshala Trainings Full timeAbout the internship:Our newly launched product line placement guarantee courses (PGC) is an exciting next step in that direction. PGCs are in-depth, rigorous, online specializations that prepare students for an internship/job in that domain. For this new product line, we are looking to set up the world's best program delivery and user engagement team - a...
-
STUDENT Intern
6 days ago
Gurgaon, Haryana, India Ericsson Full timeDescription Join our Team About this opportunity: We are excited to present the opportunity to join our esteemed Ericsson team as a Support Engineer. If you have the passion for finding solutions and stabilizing issues, the prowess to work with data-driven solutions, deep knowledge of products, customer networks, and evolving technology, and an...
-
Student Success Advisor
2 weeks ago
Gurgaon, India GlobalShala Full timeTo advise potential students on education opportunities in Australia, the USA, the UK, New Zealand, Canada and Europe. To prepare students for their studies abroad and provide timely support in the entire admission process. **Salary**: ₹10,334.23 - ₹15,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Life insurance - Paid sick...
