Business Services Specialist

5 days ago

Hyderabad, India Randstad Full time

Role & responsibilities

Position Objective:

The primary objective of the Business Support Services Specialist is to ensure talent progress in their journey from job selection to starting assignments by validating talent fit for positions and scheduling for next step increasing the volume of ready to work talent, improving client order fill rates, decreasing time to fill, and improving talent loyalty measures.

This is achieved by:

Duties and responsibilities

Estimated Percentage of Time

Talent Care- 80%

  • Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
  • Support talent through a digital journey by assisting talent with profile creation / modification and onboarding steps
  • Encourage candidates to self select and match to jobs presented to them
  • Execute outbound communication to talent in onboarding stages for high priority or supply challenged markets nudging them to complete required steps for hiring and ready to select jobs
  • Execute outbound recruiting communication to existing talent pool regarding unfilled opportunities and solicit referrals
  • Validate talent skills

Administrative- 20%

  • Document all activity and communication in Randstad Front office systems (service desktop).
  • Participate and prepare for 1 on 1s with your leader, huddle, meetings, and quality audits
  • Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Education

  • HS diploma or equivalent require

Work Experience

  • 1+ minimum of business experience
  • 1+years of demonstrated success in recruiting, customers services, or sales preferred

Knowledge, Skills, and Abilities

  • Excellent oral and written communication skills in English and Spanish
  • Proficient and diverse technical skills for performing specific tasks and data accuracy
  • Experience in multitasking, prioritizing work, and effective time management skills
  • Agility to adjust to the flux and flow of a high volume and high pressure environment
  • Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
  • Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.
  • Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.

Manager Level

Non Manager/Individual Contributor

Shift Timings- 5.30pm-2.30am

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