Tele Caller Executive

4 weeks ago

Agra, India ganpati infrastructure development company Full time

Key Responsibilities:

  • Handle inbound and outbound calls related to room reservations, booking confirmations, and guest inquiries.
  • Provide detailed information about room categories, amenities, tariffs, packages, and promotions.
  • Assist guests in making, modifying, or cancelling bookings while ensuring high service quality.
  • Follow up with guests for booking confirmations and special requests.
  • Maintain accurate records of guest communications and update the reservation system.
  • Upsell hotel facilities such as banquets, restaurants, spa, and special events packages.
  • Resolve guest concerns promptly and escalate complex queries to the reservations manager when required.
  • Coordinate with the front office and sales team to ensure smooth guest service.

Requirements & Skills:

  • Graduate/Undergraduate with prior experience in telecalling, customer service, or reservations (hospitality industry preferred).
  • Excellent communication skills in English and Hindi (knowledge of additional regional/foreign languages will be an advantage).
  • Strong interpersonal skills with a polite and professional telephone manner.
  • Familiarity with hotel reservation systems/CRM software will be a plus.
  • Ability to multitask, work under pressure, and meet targets.
  • Immediate joiners preferred.

Job Type: Full-time

Pay: ₹8, ₹20,000.00 per month

Work Location: In person

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