Jira Admin SME

3 weeks ago

gurgaon, India Innova ESI Full time
Company Description
Innova ESI is a leading IT partner firm focused on providing digital transformation through end-to-end data solutions. With a global presence in the USA, Canada, Mexico, India, and Singapore, we empower businesses with innovative and sustainable IT solutions. Our mission is to enhance business operations and enable growth by delivering top-quality and cost-effective services. As a joint venture of Enterprise Solutions, Inc., USA, and Innova, India, we believe in a holistic approach to support business decisions and drive successful operations.
Role Description
This is a full-time on-site role for a Jira Admin SME at Innova ESI in Gurugram. The Jira Admin SME will be responsible for managing and administering the Jira platform, including user management, workflows, configurations, and integrations. The role involves collaborating with cross-functional teams and stakeholders to identify and implement Jira solutions that enhance productivity, efficiency, and data-driven decision making.
Design, configure, manage, and support Atlassian tools, primarily JIRA
Design and support custom JIRA workflows, fields, dashboards, and reports
Assist in gathering requirements for business processes, and determine ways to optimize/improve JIRA/plug-ins setup and workflows, identify where functionality can/cannot meet user requests
Ability to create complex JIRA workflows, screen schemes, permission schemes, notification schemes
Support, compile and troubleshoot Atlassian tools
Work with stakeholders on customizing JIRA workflow
Coordinate with primary JIRA Administrator to plan, schedule, implement, and communicate JIRA & plug-in upgrades in accordance with established policies and procedures
Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
Provide technical assistance and training in using JIRA and other tools as identified
Design, configure, manage, and support Atlassian tools, primarily JIRA
Design and support custom JIRA workflows, fields, dashboards, and reports
Train staff on JIRA/Confluence and navigating our projects and spaces
Upgrade JIRA within the required environments
Provide technical assistance and training in using JIRA and other tools as identified
Training JIRA Project Team Support resources
Create JIRA training and support documentation
Perform JIRA demonstrations to client project teams
Quality check and test user requested data uploads into JIRA

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