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Application Support Engineer
1 week ago
Job Description :
The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications. This person will also work on other product installation and implementation projects as required.
Responsibilities :
- Supporting clients for the installed solutions
- Taking ownership of technical issues, and working with development team to resolve more advanced issues when necessary
- Resolving escalated customer complaints without the need for team lead intervention
- Documenting troubleshooting and problemresolution steps
- Should have good written and verbal communication skills
- Participation in providing training to customers as required
- Data management for web applications
- Hands on experience with Ticket / Incident management using JIRA
- Experience on managing JIRA Admin and JIRA Cloud
- Experience on deployment of patches on hosted applications
- Ability to work as L1 and L2 support role
- Solid skills in database / SQL / MySQL / Oracle
- Understanding of ERP systems
- Experience of managing knowledgebase using Confluence or other tools
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