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Application support specialist L2

4 months ago

Gurgaon, Haryana, India Schenker India PVT LTD. Full time

Key tasks & responsibilities

n Maintains application support processes, and checks that all requests for support are dealt with

according to agreed procedures

n Prioritizes, diagnoses and resolve incidents using ITSM tool

n Investigates causes of incidents and seeks resolution

n Facilitates recovery, following resolution of incidents

n Documents and closes resolved incidents/service requests according to agreed procedures

n Initiates and monitors actions to investigate and resolve problems in systems, processes, and

services

n Assists with the implementation of agreed remedies and preventative measures

n Carries out agreed applications maintenance tasks

n "Go Live" support after introduction of new solutions

n Ensure proper communication to vendor Management

n Shift-based support model are required

n Strictly follow and comply with all the rules and regulation on DB Schenker Compliance Guideline.

Competencies & Skills Required

n Good written English and spoken English

n Willingness to learn, commitment to quality and can deal with complexity

zn Innovative thinking and customer services oriented

n Good communication skill and team working spirit

n Experience of Global Logistics IT application support, ITIL processes including incident

management, problem management and customer service support

n Experiences of mobile simulators, e.g.: Windows Mobile 6. * handling & testing is a plus

n Excellent consulting, interpersonal skills

n Able to work under pressure and time/shift constraints

n Knowledge in Webservices and database is required

n Knowledge in any of SSH/Putty/Telnet/Unix/Linux/Xml/Html/Jms/Xpath or Xquery/Java or Groovy Script/SQL is a plus

n Knowledge in air or ocean freight is an advantage

n Knowledge in any TMS/WMS/supply chain application is an advantage

Requirements

n Minimum 2 years of relevant working experience in IT, general IT background is required

n Experience with ITIL Processes is an advantage

n Experience in the freight forwarding industry or in an operation's role, project management or freight system management

n Knowledge of Freight business process flows, and freight application business is a plus

n The position requires inter-cultural competence & global thinking

n Commitment on the service level agreement

n Language skills - fluency in English (written and spoken)