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Lead Jira Administrator

4 months ago

GurgaonGurugram, IN Innova ESI Full time

Job Overview:

We are seeking an experienced and highly skilled Lead Jira Admin with over 8 years of experience to oversee and manage our Jira environment.

The ideal candidate will possess strong communication and interpersonal skills, analytical and problem-solving abilities, and a customer service-oriented mindset.

Familiarity with finance-related processes and terminology is a plus.

This role requires a proactive individual who can work both independently and as part of a team, ensuring that Jira is effectively utilized to meet business Administration:

- Design, configure, manage, and support Jira and other Atlassian tools.

- Develop and maintain custom Jira workflows, fields, dashboards, and reports.

- Create and manage complex Jira workflows, screen schemes, permission schemes, and notification schemes.

- Ensure the efficient operation and performance of the Jira environment.

Team Leadership:

- Lead and mentor a team of Jira administrators, providing guidance and support.

- Coordinate with stakeholders to gather requirements and implement Jira solutions that meet business needs.

- Plan, schedule, and oversee Jira and plug-in upgrades in collaboration with the team.

Optimization and Problem Solving:

- Analyze business processes and identify opportunities to optimize Jira setups and workflows.

- Troubleshoot and resolve issues related to Jira and other Atlassian tools.

- Provide analytical and problem-solving support to ensure Jira solutions are effective and efficient.

Training and Documentation:

- Develop and deliver training programs for staff on Jira and Confluence.

- Create comprehensive Jira training and support documentation.

- Conduct Jira demonstrations for client project teams and internal stakeholders.

Customer Service and Support:

- Provide exceptional customer service to users of Jira, addressing their needs and concerns promptly.

- Support end-users by troubleshooting and resolving Jira-related issues.

- Maintain a customer service-oriented mindset, ensuring user satisfaction with Jira solutions.

Finance-Related Processes:

- Understand and apply finance-related processes and terminology in Jira configurations.

- Work with finance teams to ensure Jira solutions meet financial reporting and compliance Bachelor's degree in Computer Science, Information Technology, or a related field.

- Over 8 years of experience in Jira administration or working with Jira.

- Strong communication and interpersonal skills.

- Excellent analytical and problem-solving abilities.

- Experience in administrative assistance and providing technical support.

- Customer service-oriented mindset with a focus on user satisfaction.

- Familiarity with finance-related processes and terminology is a plus.

- Ability to work well both independently and as part of a team.

Preferred Skills:

- Experience with other Atlassian tools such as Confluence and Bitbucket.

- Knowledge of scripting languages (e.g., Groovy, Python) for Jira automation.

- Familiarity with ITSM (IT Service Management) practices and tools.

- Certifications in Jira Administration or other Atlassian tools.

(ref:hirist.tech)