Operations Manager

2 weeks ago


hyderabad, India Randstad Enterprise Full time

Role: Manager


Location: Hyderabad, Telangana


Work Shift: Night Shift (5:30 PM - 2:30 AM IST / 6:30 PM - 3:30 AM DLS)


Employment: Full Time


Contribution :

  • Accountable for the performance and results of multiple related units.
  • Manages important client and internal relationships with guidance from senior management.
  • Develops and delivers plans and outcomes for operational areas with guidance from senior colleagues.
  • Develops procedures within areas of expertise.
  • Monitors SLA/KPI performance to control and improve team productivity.
  • Identifies opportunities to better serve client needs.
  • Provides coaching and mentoring to team members and team leaders.


Differentiators :

  • Develops and shares best practices with the global GBS community.
  • Manages the performance of direct reports using performance management systems.
  • Applies understanding of the business environment to develop solutions independently.


Impact :

  • Erroneous decisions may result in project delays, operational modifications, or unnecessary expenditure of time, human resources, and funds.


Background :


Education :

  • Bachelor’s degree required.


Work Experience :

  • 8 – 10 years of relevant experience.
  • 3+ years in an RPO environment.
  • Experience managing a team of 40+ people.


Knowledge, Skills, and Abilities :

  • Strong customer focus and service skills.
  • Mandatory : US Region experience
  • Excellent communication, multitasking, and organizational skills.
  • Strong interpersonal skills with the ability to analyze, explain, and draw conclusions from operational, financial, and business data.
  • Track record of high achievement and success in team environments.
  • Experience in planning and managing resources to achieve objectives.
  • Proven ability to address complex issues and develop recommended solutions.
  • College or university degree or equivalent work experience.


Technical Requirements :

  • Proficient with Google environment (Gmail, Docs, Sheets, Slides).
  • Proficient with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).


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