Platform Operation Team Lead

3 weeks ago

bangalore, India ZeroFOX Full time

OPPORTUNITY OVERVIEW

In this position, you’ll join our Platform Operations team who supports ’s cyber security solution that helps organizations manage information security risks across social media and open source Internet. Your work will directly impact the success of ZeroFox customers, partners, and pre-sales pilots, affecting the growth of our risk management platform and its core services. This important role will have a direct impact on protecting against social media and internet based threats. It will give you valuable experience in the growing cyber security field. This position offers high growth potential and the opportunity to work cross-functionally with various teams throughout the organization.

Role and responsibilities

Fulfill a high volume of Disruption requestsInterpret, understand and act upon rules and procedures Update internal stakeholders on tasking progress Monitor and perform trend analysis; manage the team based on metric-driven outcomes Track success metrics and Key Performance Indicators Participate in coaching and training the team members based on the QC findings Identify analysts' training needs and improve operational performance Assist Operations Team Leaders in improving performance Research, develop, and maintain run books for incident remediation Support development and implementation of processes to drive efficiency Assist in the development and maintenance of the teams Learning Management System

Required qualifications and skills

Previous experience and / or relevant coursework in cyber security Previous experience working in a management or team lead capacity, typically obtained in 1+ years Computer and social media savvy Exceptional attention to detail and thoroughness Ability to learn quickly; can grasp technical terms and concepts quickly Availability and willingness to work an alternative work schedule as needed, including partial weekends Fluency (written and spoken) in the English language Proficient verbal and written communication skills; able to present complex concepts in a clear, concise manner. Trustworthiness, reliability and high self-motivation Interest in research and customer support Self-starting; when you find a problem, you alert the team, and fix it…you don’t wait for the next task A track history of producing solid work while meeting aggressive deadlines

Desired qualifications and skills

Knowledge of working on alerts / SOC environment Experience working with ZenDesk Exposure to Social media and Domain takedowns  Previous experience in analyzing and removing malicious domains, IP abuses, fraud, and / or brand protection Experience administering LMS applications

Benefits

Competitive compensation Community-driven culture with employee events Generous time off  Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

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