Front Office Executive

2 weeks ago


udaipur, India AccorHotel Full time

We are seeking a dynamic and customerfocused Front Office Executive to join our team. As the first point of contact for our guests the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.

Key Responsibilities:

  • Guest Relations:  Greet guests warmly upon arrival assist with checkin/checkout procedures and provide personalized assistance throughout their stay to ensure a memorable experience.
  • Reservation Management:  Handle guest inquiries and reservations efficiently ensuring accuracy and attention to detail.
  • Front Desk Operations:  Manage the front desk area including answering phone calls responding to emails and handling guest requests promptly and professionally.
  • Payment Processing:  Process guest payments handle cash transactions and maintain accurate records of financial transactions.
  • Room Allocation:  Coordinate room assignments based on guest preferences availability and special requests.
  • Information Dissemination:  Provide guests with information about hotel facilities services and local attractions assisting them in making the most of their stay.
  • Problem Resolution:  Address guest concerns and complaints promptly seeking solutions to ensure guest satisfaction and retention.
  • Team Collaboration:  Work closely with other departments including housekeeping and maintenance to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Duties:  Perform general administrative tasks including filing data entry and maintaining guest records.

Qualifications :

Qualifications

 

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Strong communication skills both verbal and written with proficiency in English (additional languages are a plus).
  • Excellent organizational and multitasking abilities with a keen attention to detail.
  • Proficiency in using computer systems and hotel management software.
  • Ability to remain calm and composed under pressure with a proactive approach to problemsolving.
  • Flexibility to work various shifts including weekends and holidays.


Remote Work :

No


Employment Type :

Fulltime



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